Opt11 Routing to AutoAttendant

[mbrio]

This may be asking too much but...
How do you get the autoattendant to handle calls instead of a station?
It is programmed to ring to a station then it goes to that stations mailbox. The station doesn't exist any more and I want the calls to go the AA.
Here is the print of the ACD and trunk:
NACT prt

TYPE acd

CUST 0

ACDN 8911


TYPE ACD
CUST 0
ACDN 8911
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

MEM AVAIL: (U/P): 603235 USED U P: 495722 64306 TOT: 1163263
DISK RECS AVAIL: 426
ACD DNS AVAIL: 298 USED: 2 TOT: 300
REQ ****
OVL000
>lfld
>
OVL013
ld 20


PT0000
REQ: prt

TYPE: tnb

TN 2 2

DATE

PAGE

DES


DES
TN 002 0 00 02
TYPE COT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 0 3
ATDN 8911
SIGL LOP
SUPN YES
STYP PIP
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
DATE 18 JUL 2006

 

[GHTROUT]

We do not know what kind or voice mail system you have

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[mbrio]

CallPilot 201i, release 4.04. I have the greeting setup as application id 1000 but I can't figure out how to direct the call to it.

 

[DocVic]

Out the DN (or TN). Create the new ACD DN in LD 23. Then in Call Pilot create the SDN of the original DN and direct it to the 1000 App. Test it and you're done.

DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!

 

[mbrio]

I can't make any sense of it. I took the dn and made it a phantom. Not pretty but it does the job. Thanks for the input.