OneX Protocol Error

[bakell]

Hello, I am setting up a test One-X Mobile server and am attempting to connect to it via the iPhone app. When I try to log in, the application closes and I'm left at the iPhone home screen. Here is the log I got from the iPhone Config Utility:

Sep 10 10:59:07 bradkells-iPhone kernel[0] <Debug>: launchd[14012] Builtin profile: container (sandbox)
Sep 10 10:59:07 bradkells-iPhone kernel[0] <Debug>: launchd[14012] Container: /private/var/mobile/Applications/F844E40C-DF78-4F31-8344-4F62C7F60BA5 [69] (sandbox)
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Warning>: Connecting to 192.168.50.115:8444, SSL ? 0
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Warning>: Input connection to HS established
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Warning>: Output connection to HS established
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Warning>: connectionEstablished
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Warning>: Queue RequestID 200, Login, sessionID (null), requestObj=LoginRequest: Brad and <password>
Sep 10 10:59:16 bradkells-iPhone Avaya one-X[14012] <Error>: *** Terminating app due to uncaught exception 'OneX Protocol Error', reason: 'Unsupported protocol type'
*** First throw call stack:
(0x35a5288f 0x37df9259 0xbbe3 0xe0c5 0xe9b7 0x35a22433 0x359e7533 0x359e74e1 0x359e7353 0x352cb121 0x35257bb9 0x35257b39 0x35a292ef 0x35a26ad3 0x35a2629f 0x35a25045 0x359a84a5 0x359a836d 0x37644439 0x334b4cd5 0x2523 0x24ec)
Sep 10 10:59:17 bradkells-iPhone ReportCrash[14014] <Notice>: Formulating crash report for process Avaya one-X[14012]
Sep 10 10:59:17 bradkells-iPhone com.apple.launchd[1] (UIKitApplication:com.avaya.onexmobile60[0xd14d][14012]) <Warning>: (UIKitApplication:com.avaya.onexmobile60[0xd14d]) Job appears to have crashed: Abort trap: 6
Sep 10 10:59:17 bradkells-iPhone SpringBoard[13228] <Warning>: Application 'Avaya one-X' exited abnormally with signal 6: Abort trap: 6
Sep 10 10:59:17 bradkells-iPhone ReportCrash[14014] <Notice>: Saved crashreport to /var/mobile/Library/Logs/CrashReporter/Avaya one-X_2012-09-10-105916_bradkells-iPhone.plist using uid: 0 gid: 0, synthetic_euid: 501 egid: 0

How do I go about fixing this "Unsupported protocol type?

 

[tlpeter]

You need to provide more info about your setup.


BAZINGA!

I'm not insane, my mother had me tested!

 

[bakell]

We have a virtual server running one-X Portal 8.0.103, connecting to a IP Office 8.0.16 system. I can access the web browser portion of one-X, and everything appears to function correctly. The test user has a Power User profile, Softphone, one-X Portal Services, one-X TeleCommuter, and Remote Worker are enabled. Under the user Mobility settings, Mobility Features is enabled, as well as one-X Mobile Client, Mobile Call Control, and Mobile Callback.

To test the mobile app, I am connecting to our internal test network via a VPN over the cellular network. Using the one-X Mobile 6.1 app, I am attempting to connect using port 8444 with Secure Connection off. When I try to connect, the application closes and I'm brought to the iPhone home screen. Using a different port or turning Secure Connection on will give me a network error stating it cannot connect to the server. I have also tried version 5.2 of the Mobile client with the same result.

 

[tlpeter]

You need to use the One-X Mobile preferred for IPOffice.
You have the wrong one.


BAZINGA!

I'm not insane, my mother had me tested!