Sterrenjager
Programmer
Hi all,
One of our customers is going to use One-X agent release 2, SP2. The proper license is installed, so we can use licensetype: agent, with other phone and the option of the phone we want our voice.
The station is type 9630 of 4620 is doesn't matter for the problem.
So the station will register normally, no problems so far.
When I login the agent, my phone is ringing and I hear the confirmation tone, but for some reason number 000 is called.
I can't seem to find where that is comming from, but the agent is logged in and in aux mode.
With the agent profile I put the aux, auto-in and aftercall buttons in the top line.
But I've got a problem with the agent status button.
When I go from aux to auto-in, using the agent status button (turns green) it works.
But when I go back to aux mode my phone is ringing and after picking it up I hear a dailtone and after a few second a time-out, the status is going to aux mode (turns yellow).
When I use the buttons in the top line, I don't have this issue.
Again using the agent status button to logoff the agent, my phone is ringing, you hear a tone and after a few second a time out. The One-X agent gives a warning "action failed".
When I use the feature "#35" to logoff the agent it works.
But next to the agent status button (is grey now) it still display extension:agent information.
Anyone got a clue what I'm doing wrong here?
One of our customers is going to use One-X agent release 2, SP2. The proper license is installed, so we can use licensetype: agent, with other phone and the option of the phone we want our voice.
The station is type 9630 of 4620 is doesn't matter for the problem.
So the station will register normally, no problems so far.
When I login the agent, my phone is ringing and I hear the confirmation tone, but for some reason number 000 is called.
I can't seem to find where that is comming from, but the agent is logged in and in aux mode.
With the agent profile I put the aux, auto-in and aftercall buttons in the top line.
But I've got a problem with the agent status button.
When I go from aux to auto-in, using the agent status button (turns green) it works.
But when I go back to aux mode my phone is ringing and after picking it up I hear a dailtone and after a few second a time-out, the status is going to aux mode (turns yellow).
When I use the buttons in the top line, I don't have this issue.
Again using the agent status button to logoff the agent, my phone is ringing, you hear a tone and after a few second a time out. The One-X agent gives a warning "action failed".
When I use the feature "#35" to logoff the agent it works.
But next to the agent status button (is grey now) it still display extension:agent information.
Anyone got a clue what I'm doing wrong here?
