OFA Goes Crazy and Database Crashes???

[DebiJo]

Arcserve V9.01 Patch 4a running on a Windows 2000 Server with the Open File Manager installed.

This is a file server, lots of little files. It appears the Open File Manager Agent writes a log record for EVERY file saying "BAOF Allowed backup of open file....". I know for a fact that some are not open (unless of course we have some rouge application that just runs around opening files). Anyway, after listing thousands and thousands of these, I get a couple of errors in Arcserve: E6001 Error Erasing, followed by a E3711 Unable to open session (EC=Maximum number of devices reached). This happens around midnight, then the backup job says it stops and fails, and the database crashes. However, the arcserve log conintues on it's quest to list every file, saying that the BAOF allowed the backup of an open file. These messages go on for 8 or 9 more hours, which makes alot of sense, since the backup stopped at midnight.

If you look in the event viewer around the midnight time frame, it's recording an error as well: The server was unable to allocate from the system paged pool because the pool was empty. All my problems started when someone installed Symantec AntiVirus version 9.... He swears that's not my problem and says he tweaked settings. My backup doesn't fail every night, only about twice per week.

Please forgive the long winded explaination. If anyone has any ideas, I do appreciate it.
Thanks in advance,
Debi

 

[TheLad]

Try disabling Symantec for one night to see if the problem goes away. It would make sense that the files are open as they are being virus scanned as Arcserve is backing them up so Symantec is probably causing the file to appear open.

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[davidmichel]

If that works try configuring the virus detection program to scan incoming file only and not outgoing.

 

[pjc7777]

Unfortunately just stopping the Symantec Antivirus Service might not be enough, because it is considered a device driver, you might need to temporarily disable it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;816071

 

[scoober]

turning off your AV is a bit extreme why not just turn off virus scanning for files that are being opened for backup? (auto-protect advanced options)

this also gets rid of all the BAOF messages clogging up your event/log files