Nupoint Call Director

[rmburton]

I have set up a test call flow that only has a message in it. After the message is played, it is set to hang up. When calling into the call flow, the message plays, and then says "Thank you, goodbye" and hangs up as expected. If any key other than * is pressed, it skips over the rest of the message and then says "Thank you, goodbye" also as expected. However, if * is pressed, the system behaves as if you successfully logged into to the voicemail for Mailbox 0 (which doesn't exist) and indicates that the mailbox is full. It then allows you to try to listen to messages (none exist) and try to make messages (they don't actually get delivered), and try to change user options (the system responds with "No Change", and returns to the main menu without making any changes).
This behaviour will be confusing to the users of our system as we want to add a greeting message prior to a menu in our existing call flow that uses * to enter the message center. When we tested it, any key presses during the greeting message except for the * worked as if they were pressed in the menu, the * just exhibited the behaviour described above.

Is there some setting in the Call Director or Nupoint that will allow the * key to have the same behaviour as the other keys?

Thanks,

Robert

 

[Rockza]

Hi Robert,

There are a whole bunch of settings if you look at the section where you can edit the offline settings.
I can't remember exactly but I searched for ages under COS with no outcome.
Someone here told me to look under the offline settings and there are more options and I am sure you will find one to change the behavior of *.

Regards

Ian

 

[kwbMitel]

Every Key can be defined in the call flow if the callbox is a menu type.

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