Nortel Networks ACD Skillset

[pflamingo]

I have a skill set set up and when the last available agent using the Make Not Ready feature the system is automatically hanging up on the customer instead of going to the voice mail box.

 

[curlycord]

Since no answer yet maybe try the BCM forum:

http://www.tek-tips.com/threadminder.cfm?pid=1361

Maybe add more info.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[fireeater]

check on how the skill set is setup, does it loop the messages,does it have a overflow point

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca