No audio on IP Trunks from S8700 to G600 Gateway 1

[jmack2002]

I have configured a vector that is identical to a working vector that transfers calls via existing IP Trunks from my S8700 to a Resourcer's G600> Call is rec'd with caller ID and calling info, I don't have an audio channel connection, signed in agents are unable to answer call and talk to customer. I have attached a screnshot of vectors.


Number: 145 Name: Test 84266
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n
01 wait-time 2 secs hearing silence
02 collect 1 digits after announcement 2605
03 goto step 14 if digits = 1
04 goto step 16 if digits = 2
05 goto step 22 if digits = 3
06 goto vector 66 if digits = 4
07 goto vector 67 if digits = 5
08 goto vector 144 if digits = 6
09 goto step 2 if digits = 7
10 route-to number 775 with cov n if unconditionally
11 goto step 1 if digits = 0


Number: 144 Name: Test 84266
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n
01 goto step 3 if unconditionally
02 stop
03 route-to number 84266 with cov y if unconditionally
04 stop
05 route-to number 50284266 with cov y if unconditionally
06 stop I have compared the vectors, aar routing and performed traces on the working and non-working applications.

 

[AuraPS]

just a thought

Have you chaecked your network region and codec settings