Server NT4 SP6
Software Veritas BE 8.5
Hardware Exabyte EZ17
I am responsible for a server in a remote site, to which I only have remote access. The server in question has the spec above, and it was all running fine until the end of March. Then a power cut seemed to break the Exabyte - at least no one could get the server and the software to work with the backup unit any more. There is no one techical on site so all work has to be worked out remotely - very difficult when you can't see the problem.
Everyone agreed the device was broken, and so a replacement unit (identical) was purchased. It has now been hooked up and the problems persist. In short, it is possible to manipulate the media, but not write to them. It isn't even possible to label or erase the media.
Event viewer doesn't show anything, but Veritas comes up with a variety of errors - mainly I/O errors, and warnings to clean the drive. It is a brand new drive, and has been cleaned anyhow.
Problems go deeper. I now find that the unit is connected to the SCSI RAID card on the server - not to a separate RAID card for the backup unit. If I go to control panel>tape devices, it shows up fine. I also loaded the Veritas drivers for it. Device working properly, and driver loaded, although when you click on the drivers tab nothing appears.
Go to control panel>devices, and there are four entries for Exabyte -
exabyte2VRTS, started, system. I can't stop this service.
EXB_210, started, system. I can't stop this service.
EXB_EZ17, not started, disabled. I can't start this service.
EXBTtape, not started, disabled. I can't start this service.
Under control panel>scsi adapters, there are two RAID cards. For bus3 on the second card, there are two entries. EXABYTE EXB-210, which seems to be a ghost bit of hardware, and EXABYTE EXB-89008E 000112, which shows a drive icon next to it.
Anyone any ideas? It looks like this EXB-210 is some kind of corrupt driver that is causing problems. I have no idea where it came from, but I can't seem to remove it or do anything about it.
Software Veritas BE 8.5
Hardware Exabyte EZ17
I am responsible for a server in a remote site, to which I only have remote access. The server in question has the spec above, and it was all running fine until the end of March. Then a power cut seemed to break the Exabyte - at least no one could get the server and the software to work with the backup unit any more. There is no one techical on site so all work has to be worked out remotely - very difficult when you can't see the problem.
Everyone agreed the device was broken, and so a replacement unit (identical) was purchased. It has now been hooked up and the problems persist. In short, it is possible to manipulate the media, but not write to them. It isn't even possible to label or erase the media.
Event viewer doesn't show anything, but Veritas comes up with a variety of errors - mainly I/O errors, and warnings to clean the drive. It is a brand new drive, and has been cleaned anyhow.
Problems go deeper. I now find that the unit is connected to the SCSI RAID card on the server - not to a separate RAID card for the backup unit. If I go to control panel>tape devices, it shows up fine. I also loaded the Veritas drivers for it. Device working properly, and driver loaded, although when you click on the drivers tab nothing appears.
Go to control panel>devices, and there are four entries for Exabyte -
exabyte2VRTS, started, system. I can't stop this service.
EXB_210, started, system. I can't stop this service.
EXB_EZ17, not started, disabled. I can't start this service.
EXBTtape, not started, disabled. I can't start this service.
Under control panel>scsi adapters, there are two RAID cards. For bus3 on the second card, there are two entries. EXABYTE EXB-210, which seems to be a ghost bit of hardware, and EXABYTE EXB-89008E 000112, which shows a drive icon next to it.
Anyone any ideas? It looks like this EXB-210 is some kind of corrupt driver that is causing problems. I have no idea where it came from, but I can't seem to remove it or do anything about it.