Multiple MOH Sources? 1

[DOcean]

I have a client who wants his CICS/CallPilot 100 to answer 4 different lines with 4 different messages (he is running 4 companies from his location). No problem.

However, he wants 4 different/unique MOH recordings to play, depending on which line is placed on hold. I tried to convince him a "generic" recording would facilitate the customers (how long will someone be on hold anyway?), but he's insistent.

Anyone know of a "black box" that will x-connect with the lines on a CICS and allow 4 different MOH inputs?

 

[byrontel]

I've not heard of any,hopefully someone has because this is an issue I've run into a few times. Nortel designs Call pilot for 4 different greeting tables , but only one MOH input on their KSU's....along with only one AUX ringer connection.Many customers are now using "on hold marketing" messages, which are company specific.Good luck

 

[powerflower]

There are on hold marketing machines that can go right on the phone line. They have limitations in that they use * and # to put calls on hold and retrieve them. There is no provision on Norstar system for multiple MOH sources. I've seen them on Toshiba and Executone systems.

M

http://www.telemarv.ca

 

[mforrence]

Vodavi's larger systems also support multiple music-on-hold. Latest includes music based on DNIS/DID digits received.
Mike

 

[DOcean]

Found this:

http://www.skutchelectronics.com/as801.htm

Think it will work on the CICS?

 

[powerflower]

Sounds like a great product

M

http://www.telemarv.ca

 

[stsironr]

Sell him an Opt 11 and make sure there is 10 Music Conference ports availabel. then he can have 10 different message on hold announcments for 10 different lines

 

[DOcean]

An Option 11 for a small furniture store? How much are they?

 

[powerflower]

I doubt an option 11 is an option
hahaha... I made a funny

M

http://www.telemarv.ca

 

[canadianwolf]

Samsung iDCS 100 and higher have multiple music ports