I wasn't sure if i should post this in the Server 2003 section, or in the Office Section, so i'm gonna post it in both.. i hope that's ok!
For months we had about 45 clients connecting to a Terminal Server (we'll call it TS2). We recently moved half our employees (the ones that are offsite) to another Terminal Server(TS1). Since they started connecting to TS1 we've had issues with clients still on TS2 being unable to use their mouse cursor within document bodies. We've only noticed the issue within Outlook and Word. Clients who connect to this server can't hightlight text, or click on anything inside the document body, however the menus and toolbars function fine. It's like the mouse buttons become void once they enter the document body. In Outlook it only happens when you're creating a new email.. if you're reading an email that you've received, you can highlight the text and everything.
I came across a document that mentioned renaming the "normal.dot" file to a .old extension hoping that Word wouldn't find the template and create a new one.. thus defaulting all the settings but had no luck.
This is a little strange. Before, when everyone was connecting to TS2, everything worked fine. This is a pretty recent development. TS2 ran with all the users on it for over 6 months before we cut it's client load in half. Before that, we hadn't ever seen this issue.
I'm lost.. i'm trying to avoid re-installing Office, however i could stay late and do it after hours. Any ideas? Has anyone run into this before? Any help is much appreciated!
Thanks!
For months we had about 45 clients connecting to a Terminal Server (we'll call it TS2). We recently moved half our employees (the ones that are offsite) to another Terminal Server(TS1). Since they started connecting to TS1 we've had issues with clients still on TS2 being unable to use their mouse cursor within document bodies. We've only noticed the issue within Outlook and Word. Clients who connect to this server can't hightlight text, or click on anything inside the document body, however the menus and toolbars function fine. It's like the mouse buttons become void once they enter the document body. In Outlook it only happens when you're creating a new email.. if you're reading an email that you've received, you can highlight the text and everything.
I came across a document that mentioned renaming the "normal.dot" file to a .old extension hoping that Word wouldn't find the template and create a new one.. thus defaulting all the settings but had no luck.
This is a little strange. Before, when everyone was connecting to TS2, everything worked fine. This is a pretty recent development. TS2 ran with all the users on it for over 6 months before we cut it's client load in half. Before that, we hadn't ever seen this issue.
I'm lost.. i'm trying to avoid re-installing Office, however i could stay late and do it after hours. Any ideas? Has anyone run into this before? Any help is much appreciated!
Thanks!
