Mitel MCD 5.0 CXi II ; Embedded VM Question

[mkimmer]

I was wondering if there was a way to keep from the voice mail wanting you to set up personal conatct numbers when you first log into the mail box?

When I first get in it wants to change password , then record name for company directory, then greeting. After that it allows you to set up personal conatct numbers so others can reach you.. I assume does this use routing to make that happen?

 

[bobcheese]

this is because you have 'advanced voicemail' active in the licensing and unfortunately, you cannot switch this off.

 

[kwbMitel]

Cannot be turned off.

Personal contact numbers allow the user to define transfer to external (or internal) numbers via single digit access.

Using contact numbers 2,3 or 7 will automatically generate a prompt to callers to press the digit for the assigned function (Cell, Fax, and Pager)

If a user turns it on by mistake or want to modify it access is via the Mailbox - Press 8-2-2

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What's most important is that you realise ... There is no spoon.

 

[mkimmer]

Cool... another question if you don't mind. !!! I have learned alot by you.. thanks a bunch.

So.. I have one user that has two ext on one phone because he answeres calls for two different companies.. Is there a way for that second ext to dump into his 1st ext vm box without having two different mailboxes?

Right now I have the second ext built with vm and then put a message waiting indicator key on the phone to advise that he has a message in that mail box. If I didn't do that then he really couldnt tell which mail box had the voice mail in it.

Just didn't know if I could have that second ext associated in the 1st ext vm box.
I know I can do it in the Nortel world..just wasnt sure with this Mitel
Hope that makes sense.

 

[kwbMitel]

You can override the integration of the second line and force the call into a specific mailbox.

I'm not sure I would recommend it though, but here's the simplest method.


Prime line = 1111 with mailbox 1111 - No changes
Second Line = 2222

Create Nametag Huntgroup *1111 (with star in front). or if the *XXXX conflicts with an existing number or feature, you can use #XXXX.

Use Always routing (Day/N1/N2) to route *1111 to VM on an immediate basis.

Create a First Alternative Routing to send calls to *1111

Route the Second Line (2222) to *1111 on 1st Alternative.

Calls to 2222 on NA/Busy will end up in mailbox 1111


**********************************************
What's most important is that you realise ... There is no spoon.