Mitel 5000 Teleworker

[CTCINY]

I've been tasked to help out getting a teleworker functioning for a friend.

He has a Mitel 5000 in his office with 10 digital phones and 1 remote teleworker. The phone works when the system is sitting on the DMZ. However, once they take it off the DMZ it stops working which indicates port forwarding issues. Can anyone tell me what the RTP ports that the remote teleworkers on this system use? Also please confirm that the remote phone will register using port 5060.

Thank you

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If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[kwbMitel]

Do you have access to the Teleworker Network Analyser (TNA) that comes with the MBG Application?

You can test connected ports before and after moving to highlight the differences

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What's most important is that you realise ... There is no spoon.

 

[sarond]

Are using an MBG or just port forwarding?

If the remote phone is a Mitel handset then 5060is not used, that is for SIP.

The below ports will need to be forwarded to the Mitel for a remote handset (MiNet)

69 & 20001/UDP
6800-6802/TCP
3998&3999/TCP
6004-6261/UDP

 

[CTCINY]

We are just using port forwarding. I believe the phone is a Mitel. I know the local phones are old Intertel hadnsets. I will try these ports to see if this works. Thank you!!!

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[CTCINY]

So the customer just said that the remote phone is actually an Intertel IP phone. Does that change the ports that need to be forwarded?

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[sarond]

Intertel do use different ports.

I will attach a document that I have.