Merlin Magix speaker phone quality

[TechChallen]

When I upgrade from the Legend to the Magix, the speaker phone quality tanked. Where we were able to use regular 18D handsets for speaker phones, we had to move to Polycom Soundstations in the conference rooms

The problem is, executives and managers still want to use their personal handsets, 18D, 4423d+, etc as speaker phones. I can't seem to find a phone that works with the Magix?

I've heard this problem mentioned before on the site, but I can't believe the answer to this problem is expensive Polycom systems, that lose the other benefits of digital phone system.

The 4424D+ is only slightly better then the 18D. The 4424D+ only seems to work with absolute silence and speaking loudly.

Is there a handset, program setting, or something that can be done to adjust the "simplex" thershood? The cutting out makes conferences calls almost impossible.

 

[Dexman]

My understanding is that none of the Partner or Magix telephones are full duplex and I don't know of any setting that can be adjusted to make them that way.

Polycom's conference room units are full duplex. As noted, aside from cost, the problem is (at least with the Magix), you have to connect them to a T/R port on a 016 ETR or any port on a 016 T/R module.

 

[TechChallen]

But the 18D handsets were working fine with the Legend. Surely, other people need to use the speaker phone feature of the Magix without upgrading to Polycom phones.

At first I thought there was something wrong with my system, but the installer said that was a known problem?

I'm comfused how this could have been a known problem, but never got addressed, no firmware updates, no nothing?

I was hoping maybe there was another handset out there that might better configured to work with the Magix, but it's like no one is acknowledging the problem. I've put up with it for 2 years, but now my managers are starting to get upset.

Surely Avaya has done something to address this, even I can't find anything on their website.

Thanks for the tip, sorry for the rant.

 

[Dexman]

I'm not sure that Lucent or Avaya really addressed that issue. Based on posts here and elsewhere, the poor performance is not unheard of. My guess is that the 016 ETR was offered as a way to cut the cost of upgrading from a Partner by allowing users to keep their Partner phones.

Given that the Magix has been out of production for over a year now the chances of anything being done to try to rectify the situation are pretty much non existent.

 

[TechChallen]

Thanks Dexman,

As much as I hate it, I think prehaps you are right. I cannot find any info on the matter. I'm just confused why marketing for the 4424+ brag about speakerphone quality with the Magix when it is so poor.

I was really hoping that there was something I could adjust, replace, fix, or whatever.

 

[Dexman]

Actually, based on side-by-side listening, the quality of the sound from the 44xx series telephones sounds much cleaner than from the Partner series telephones (to my ears anyway) .

44xx phones are 100% digital while Partner phones are hybrid (analog voice with digial signaling). I can detect more low-level background hiss with the Partner phones than with the 44xx phones.

 

[Dexman]

Rats, no way to edit text once it has been posted. "sound from the 44xx series telephones sounds" should have said "sound from the 44xx series telephones seems"