Mailbox as Extension

[TrinityBibleIT]

Hello,

We have an older 3300 version of the Mitel software (I think 5 years old or so) and my bosses want to change our auto-attendant options.

Well there is no documentation on campus here as to what they've done so I've been rummaging.

It seems that in two cases they setup a mailbox with a fake extension and had the auto-attendant transfer from single digit mailboxes to these mailboxes.

So as a test I attempted to create a mailbox with an extension that I know is not in use. The mailbox seems to have setup properly. But when I got to add the DSS/Busy Lamp button on one of the phones (which is how one of the original options is setup) it claims that the extension is not a valid one.

So my question is, is there something specific I have to do to get a voicemailbox to act as it's own extension?

Here's the setup:
Mailbox: 5449
Extension: 5449
Type: Extension

Message Notification:
Type: Extension

Any help or suggestions are appreciated. Thank you for your time.

 

[kwbMitel]

If you want to associate a mailbox with a DN for the purpose of Setting a lamp you must create the DN on the PBX in such a way that the lamp is valid.

The typical scenario is that you simply create a single line key on a phone with the DN number. Once this is created, you can then assiciate a MWI key with the DN.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[TrinityBibleIT]

Thank you very much. I have no idea what you just said but it points me in a direction at the very least.

If I understand you correctly, I need to setup a phone with that directory number just so that the number gets setup?

I only ask because the current setup, as far as I can tell, is they have single digit mailboxes set to transfer only. These are linked to other mailboxes setup as extensions.

But these extensions don't exist anywhere else. They are not in the normal directory. The only place I can find these extensions is in the voice mail list. And yet they have lamps assigned to them.

I am not at all familiar with Mitel or any phone system for that matter. I was hired only a few months ago to find most of the overall network had not been documented at all. But it's the phone system they are pressuring me on right now.

If you have that in more plain English I would greatly appreciate that. If not I'll start sorting through the help system even more now that I have a starting point.

Thank you again.

 

[LoopyLou]

Not 100% sure what you are trying to do.

Your comments:
It seems that in two cases they setup a mailbox with a fake extension and had the auto-attendant transfer from single digit mailboxes to these mailboxes

It seems like you want a caller to press a digit and end up in a mailbox. If you are doing that by having the AA transfer out of the voicemail to an extension and then having the call forward into a mailbox, then you can do that by setting up a single line key appearance on a phone and rerouting the single line appearance always to the voicemail.

If yoy don't know what I am talking about I suggest you not try this yourself.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[TrinityBibleIT]

Well I'll take this and see if I can't talk them into letting me take the Mitel Training so we can finally get this thing properly mapped out.

Because I don't understand it myself. I don't understand this system and it was set up years ago with no one leaving behind information on how it was setup.

I think I can just leave it here then but just in case let me see if I can't describe what I'm seeing.

The Auto-Attendant has 6 options.

Under the Voice Mail configuration form I see six single digit voicemail boxes 1-6 each set to Transfer Only.

Two of these "Transfer Only" mailboxes point to extensions that only exist inside of the Voicemail Configuration and Call Rerouting Assignment forms. No other reference to these is available.

So I assumed the only thing they were doing was setting up a voicemail box and giving it an extension. But from what I understand, from what you and the person before you said, it relies on a phone that is currently in use having a special key setup for it.

None of the phones in the offices that ring when these extensions are dialed (they have WMI, Busy Lamp, and Multicall for this extension) or when the proper key is pushed at the Auto-Attendant have any Single Line key set up at all.

So I will have to do a manual check of all of the rest of the phones to see if they haven't moved a phone at one point that was originally in one of these offices.

Again, thank you for your time. It's obviously something I don't want to touch until I've managed to get the training.

 

[LoopyLou]

If you find these extensions in the first column of the call rerouting assignment form then they are a programmed extension on the system. IF you know how to get into maintenance you can do a loc number command to find out what the number is. Otherwise extensions can be sets ( analog, digital or IP ), buttons on a set ( single line, key appearance or multiline ) or a key on a console. I would guess they are keys on a set. Look in the multiline set group form to find out what set they are a key on. Many people take a multiline phone and program it with a fake PKM module ( programable key line module ). The PKM gives a muliline set more keys then comes on the standard set. Once the fake PKM is setup they program a key on it with an extension number and then forward that key in the call reroute assignment form to the voicemail. That way when the keys extension is called it reroutes to the voicemail and to the mailbox with a number that matches the extension number programmed to the key.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.