Lost recent call history

[Russell101]

Hi folks,

I have a customer who this morning took her system out of night service, upon which all the screens on their phones went blank. Then a call came in and all the screens came back to life. The problem is that when the users press redial, all the phones (5410s) have lost their recent call history. Also, some users have the directory button programmed and when they try this, no numbers show up and it's asking them to select a directory type. Basically what I need to know is:

1) What's gone wrong?
2) What caused it?
3) How to fix it!

Thanks guys, I know you won't let me down

 

[TomMills]

sounds like an unwanted reboot.

run monitor and see if there is anything in the error list after it connects, or log in to SSA and see what it says in there.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

What system on what software version ?
Sound like a ip500v2 lost it's config


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Russell101]

They're running an IP 500 version 4.2 (17)

I thought it might be a lost config at first but when the phones came back on all of the extensions were configured correctly. I've got Monitor running now but don't really understand any of the information it's showing me. How do I identify errors? Also, might it be worth sending the config back to the unit to see if this helps?

 

[tlpeter]

You can do that but i think it will not help.
I would upgrade the ipo to 5.0.22
It has bug fixes for 4.x and 5.x in it.

The call history is stored on the phone and when the phones reboot they loose the call log so that is normal behavior when the ipo had a reboot.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[TomMills]

when you run monitor do you see any lines like this?

3615125439mS PRN: +++ START OF ALARM LOG DUMP +++
3615125439mS PRN: ALARM: 03/06/2009 15:00:04 IP 500 5.0(11021) <TLB Data > CRIT RAISED addr=7f7f7f87 d=5 pc=f008bbe0 f03bb424 f0778148 f02f6354 f05d294c f05d4be8
3615125439mS PRN: +++ END OF ALARM LOG DUMP +++

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[Russell101]

This is what I see:

6785733mS PRN: +++ START OF ALARM LOG DUMP +++
6785733mS PRN: ALARM: 05/11/2010 08:56:53 IP 500 4.2(17) <DSI Excep> CRIT RAISED addr=00000068 d=5 pc=f02e4270 f02e4264 f02df79c f02e5980 f02dc65c f02e60bc
6785733mS PRN: +++ END OF ALARM LOG DUMP +++

 

[tlpeter]

I would upgrade and see if it is fixed.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[TomMills]

yeah something made it reboot. i agree with tlpeter, upgrade.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.