lost function, dial 0 for operator on modlar ICS 1

[JAYDO]

Hello,
I was wondering if anyone out there could help. I have a Norstar modular ICS that has lost the ability to dial 0 to get the main receptionist. People can still dial the extension "221" but are no longer able to use 0 to go directly to that extension. I do not know what exactly what caused this or what the cure is but if anyone could point me in the right direction so I can reprogram it, I would appreciate it greatly, thank you.

 

[powerflower]

are talking internally (ext to ext) or from voice mail (auto attendant)?

M

http://www.telemarv.ca

 

[JAYDO]

We are trying to reach the operator by pressing 0 from extensions within the school. untill Yesterday @ about 2:00 it worked fine. Now when 0 is pressed the display reads "invalid number"- Thanks Jason

 

[byrontel]

after entering confog passwords..under "system programming" go to D-Dial 1, make sure it is set to intrnl and pointing to your "zero" set.(221)
Under "access codes" make sure direct dial is set to "0"
And each set should be set to D-Dial set1 under capabilities.(not likely the problem)
Wouldn't hurt to make sure the original "0" set is still the same dn (221) as it was before this happened.