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Legend Restart?

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gregarican

IS-IT--Management
Jan 31, 2002
469
US
This past Saturday apparently one of our sites had its PBX restart. This location has a Merlin Legend r7 v14.2. AFAIK no one manually flipped the switches. I wasn't onsite, but our ops director said the power didn't go out to the building.

Checking the Merlin's error log I saw POWER UP WARM START - 0002 event, followed by a CARD INSERTED/REMOVED - 000B event and a SOFTWARE COLD START - 0003 event. The card slot referenced in the 000B event is where our Merlin Messaging r2.5 board is located.

Following those logged entries I see a group of COMMAND BUFFER FULL - 000E, SANITY INT NOT GENERATED - 7802, and INVALID SANITY RESPONSE - 7804 events.

As best as I can recall (almost 9 years) I haven't encountered this situation before. Do you think the processor had a "senior moment" or the Merlin Messaging board momentarily flaked out?

This PBX is probably 15 years old now, so I'm a little more than concerned. I do have a host of replacement boards in the closet, so I have more than a few Plan B's at least :)
 
Probably - you experienced a "brown-out" - meaning a slight drop in voltage - the Merlin Messaging is very sensitive to power fluctuations and will reboot at even a minor power drop. I would erase the current errors and monitor the system for new errors - if you see none - everything should be OK.

Tom Daugirdas,
President
STCG, Inc.
stcg.com
 
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