IVR question

[DigitelD]

Does Nortel's IVR allow for caller voice response or is it only keyed responses?

Thanks

SHK Certified (School of Hard Knocks)
NCSS

 

[curlycord]

Are we after the same thing?

Already getting a few inquiries with the new laws of the road.

http://www.tek-tips.com/viewthread.cfm?qid=1579944&page=2

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curlycord

http://www.curlycord.com

 

[DigitelD]

Yes, we are. I believe for them to package that and call it IVR is deceiving. Instead of Interactive Voice Response, it should be Interactive Digit Response. There is a difference.

SHK Certified (School of Hard Knocks)
NCSS