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IP Office Call Recording - Contact Store

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capotech

capotech

IS-IT--Management
Apr 26, 2012
4
GB
HI,

We record calls for quality purposes and on replay we can see that some calls are listed with the users name in brackets but some calls are not - so the supervisors have to listen to the ones that dont have the name tagged on to find out who took that call. Is there a way of ensuring that all the users names are on all the calls recorded? thanks
 
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