IP OFFICE 403

[mani11a]

Hey guys,
I have a question regarding the IP Office 403. I'm in the following situation:-

When an incoming call comes in on a non-recorded line and that call is then transferred to a recorded line the call is not recorded. What I'd like to happen is for that call that came in on the non-recorded line and then transferred to a recorded line to be recorded! Does that make sense??


Any help much appreciated

 

[Leemondcomm]

What type of recording are you using?

 

[mani11a]

The voice recording software is voicemail pro.........

 

[Leemondcomm]

Ah this may help your replys

 

[bigjohn8210]

Internal calls are not recorded so once the call gets to a phone and then transfered i think the system will see it as an internal call. I have 2 sites with call recording and inbound and outbounds calls are recorded. Internal calls are not.

Does anyone know if this is possible a setting etc