Intuity Audix question

[PhoneTeck]

Is there a specific command or area in Intuity Audix that can show me how full a specific user's voicemail box is?


I'm getting reports of people who say they called a user and instead of voicemail picking up it bounces to the attendant.

The user has a coverage path that points to voicemail.

 

[mikeydidit]

Under Audix administration then "disp admin" this will show you all boxes that are full. You can also make the box larger by making it a medium 20 or heavy 30. This may give you a way to see if you can resolve the problem.

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[tele234]

try running display activity log (xxxx) subscriber number, this will show you the activity of the mialbox and how many messages are in that mailbox.
Then check the mailbox COS - if it was adjusted at the mailbox level it will be "custom" change it over to a COS that has bigger mailbox size