Company is migrating from an old CS1000 (in actuality it's an old Option 81) to a new Avaya Aura platform with 9608 phone sets..
My issue is the following I create an intercom (auto-icom) between executives and their respective Admins
Exec presses configured "auto-icom" key and it rings or tones on the programmed auto-icom key on the admin phone who needs to engage the key in order to converse with the Exec. What I need is what it was like on the old Meridian system where the voice is immediately heard on Admin’s phone, without Admin having to press any keys to talk to her boss, which from what I can see is what needs to be done when I configure the “auto icom” on the 9608.
Any suggestions would be greatly appreciated.
TIA
My issue is the following I create an intercom (auto-icom) between executives and their respective Admins
Exec presses configured "auto-icom" key and it rings or tones on the programmed auto-icom key on the admin phone who needs to engage the key in order to converse with the Exec. What I need is what it was like on the old Meridian system where the voice is immediately heard on Admin’s phone, without Admin having to press any keys to talk to her boss, which from what I can see is what needs to be done when I configure the “auto icom” on the 9608.
Any suggestions would be greatly appreciated.
TIA