Importing .vbk issue.

[jfdeck]

Heya all, new poster here.


I have a problem importing .vbk files in a old call pilot 100/150 (Voice Mail Version: 31.10.23.22 )

I'm trying to import .vbk files in it.

I DO NOT get the 'usual' error message about not being compatible or stuff like that. The import seems to go smoothly but nothing changes:

1- If I import it into a empty company greetings, when I play it in the callpilot menu = nothing plays

2- If I import it over an existing company greetings, when I play it in the callpilot menu = old message keeps playing.


I tried all the possible combination of operations:

Import - play
Import - save - play
Import - save - close - reopen - play
Import - play - reimport - play etc


I tried this on 3 computers, 4 different browsers, *2* different callpilot (my lab and the customer's) and get same exact issue. I DO NOT get any error message.

Just in case it was a format issue, I tried recording the .vbk with 2 different version of callpilot player (2.50.06.27 and 5.01.02.02) to no avail.

The .vbk files plays fine in the player, it is not a mike issue (even if it was, then it would record silence over existing messages instead of keeping the old message).


Please help!

Thank you

 

[curlycord]

What is the file size?


CallPilot 100/150 allows you to import a maximum of 10 minutes of greetings, prompts, or names. The size of the .vbk file cannot exceed 470 KB.

Save recording file as
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - 1 (mono)
• Audio format - PCM

Note that it's a hit an miss when using microsoft windows media player to save files , I found using Roxio worked best.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jfdeck]

I'm still in the process of testing so the files are a few seconds long at best.

As for the format: I'm using callpilot player so I can't change settings and therefore cannot mess it up.

 

[curlycord]

Change what settings in CP player?

Use a recording program and save as a .wav file using these settings:
• Bit Rate - 8 KHz
• Audio sample size - 16 bit
• Channels - 1 (mono)
• Audio format - PCM

Next use Callpilot Player to convert the .wav to .vbk

Next use Callpilot Manager browser to import the file.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[jfdeck]

I'm not sure I understand.

You are telling me that instead of recording the file directly as .vbk USING CallPilot player I should instead use another software (with the correct settings) record in .wav and then use the same CallPilot player to convert them in .vbk?

 

[curlycord]

Sorry i cannot be any more clear....hell I even bolded the text.
Im done


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[rhaghour]

Greetings curlycord,

I stumbled upon this post while searching on Google. I have the exact same issue as jfdeck.

I did exactly as you described. I saved the audio file as wav using a recording program with the settings you provided and later opened it with Callpilot Player v4.04 to save it again as a vbk file. The resulting vbk file plays perfectly on the Callpilot Player but I get the same issue as described before which is when clicking on "Send" I get no error message nor any indication as to what is happening. Basically nothing happens.

I'm wondering if it's because the Callpilot doesn't have enough space? Is this possible?

 

[curlycord]

Yes possible, there is a limit on wav file size I believe...not sure of hand.
Try a small test greeting.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[rhaghour]

The greeting i was trying to import was only 5 seconds long. I even tested with a 1 sec greeting but still same outcome.

After more searching around i believe i found the reason for this problem. As per the below post, it seems to be a bug with Callpilot build 31.10.14.22 that's causing this issue (this is the build i have).

http://www.tek-tips.com/viewthread.cfm?qid=1654968

So now it seems i have to upgrade to a new build. This opens another can of worms...

 

[curlycord]

Sorry, I forgot about that.

As for an upgrade call your local vendor, they can/use their card they carry around in the front slot to upgrade your card in the back slot.




=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca