IA770 VM issues

[ezncool]

Hello All,

Having problems with my voice mail. It wont do the following:

1. I cant use the *T function on it so it would transfer me to another station within voice mail. I have added the extensions in the transferred allowed section of the administration but it still dont work. Do I need to reset VM for that to take affect?

2. I created a names automated attendant in VM and it would only work if I transfer within vm using call-answer. If I use transfer, it would give me an error message "you have selected an invalid number" as I press the letters.

Does someone have any suggestions on what I may be able to check. Please advise.



ezncool
I have no technical solution to your management problem

 

[imdue]

#1 - make sure on page 3 of system params features that transfer restriction is "digits".

 

[imdue]

#2 - Maybe I misunderstand, but on page 2 - type should be "auto attendant" and page 3 you should have your directory defined.

Page 3...

Allow Call Transfer? y

Button Extension Treatment Comment
1:
2: e transfer abc
3: e transfer def
4: e transfer ghi
5: e transfer jkl
6: e transfer mno
7: e transfer pqs
8: e transfer tuv
9: e transfer wxyz
0:
Timeout:

Length Of Time-Out On Initial Entry : 5

 

[ezncool]

imdue, thanks for your response. The auto attendant config has all the parameters that you have suggested. So I guess I'm OK there.

However, on the system param fea. I can not change it from subscriber to Digit. It tells me to contact my TSC to change the config from Subscriber to Digit. Is that something I can modify on the web interface of the system?

ezncool
I have no technical solution to your management problem

 

[DJPlaZma]

Only Avaya can change the transfer restriction from Subscriber to Digits.

-DJ PlaZma
Single-Handedly Keeping the 80s Alive!

http://www.PlaZmaRadio.com

http://plazmaradio.serveroom.us:9652/listen.pls

 

[imdue]

When we had it changed, Avaya had to do it. Not sure if your Business Partner would be able to.

 

[ezncool]

Would that fix my *T and transfer from names directory problem?


ezncool
I have no technical solution to your management problem

 

[imdue]

It will fix the *t - Don't know on the other...don't recall that being an issue for us.