Hunt group name not displaying on agents phone display

[heathmill]

I have been trying to setup inbound VDN on my Avaya Definity Switch, which has five options and all these options are going to five different hunt groups with agents assign in the different skills. In most off the cases some agents are taken all these five options.

My question is there is anyway we can display name of the Hunt Group or options number customers are selecting so that phones can be answered accordingly. Right now it’s displaying VDN name on the phone displays (type 64xx) even I have place ISDN Caller Display as “grp-name” doesn't matter what option customer selects. I don’t want to use “route-to” in vector as it mess up with the reports.

This is settings I am doing in the hunt group

Group Number: 80 ACD? Y
Group Name: OPT1 Queue? y
Group Extension: 4930 Vector? y
Group Type: ucd-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display: grp-name

Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:


Skill? y Expected Call Handling Time (sec): 180
AAS? n Service Level Target (% in sec): 80 in 20
Measured: both
Supervisor Extension:
Controlling Adjunct: none

VuStats Objective:
Timed ACW Interval (sec):


Redirect on No Answer (rings):
Redirect to VDN:
Forced Entry of Stroke Counts or Call Work Codes? n
Message Center: none
LWC Reception: none
AUDIX Name:

Any suggestions will be appreciated.
Thanks a ton.

 

[TykeUK]

If you have 5 options in this VDN's vector I would create another 5 VDN's, 1 for each option, then when the calls go to the relevant VDN the name can be displayed on the agents phone.

 

[heathmill]

Thanks for your reply

But I want to do this on 6 inbound lines we have for different campaigns and cant waste 30 VDN just for this. Also dont want to create virtual extensions and route calls to it as reports shows calls as flow out.Moreover it wont be practical to run reports on 5 different VDNs to get a report on 1 Inbound line.

Just curious whats "ISDN Caller Display" function is use for in hunt group settings if it doesnt display group name on phones.

 

[asripuram]

Hi,

Unfortunately TykeUK is correct in his/her method.

You will need to create a VDN for each option.

However to save resource, you can make the VDN extension non-ddi, therefore saving valuable DDI extension numbers.

You can still run a report on the main VDN to see how many calls came in on that line. You don't have to run reports on the other 5 option VDN's.

Also don't forget to have 'allow VDN overide' on page 1 of the VDN form set to y. otherwise it will not allow further VDN's names to over-ride the name on the main VDN.

Cheers
Ash