Hunt Group Call Pickup

[vaoldschl]

I'll try and keep this short but still include all pertinent data. I have calls going to an Auto Attd and then routing out to an extension. That extension has bridged appearances on two additional phones. If the call is not answered in 6 rings it covers to a vector that queues to a hunt group with only the original extension as a member. When the call drops out of queue it rings that phone but now the other two stations are out of the loop as the hunt group won't ring the brdg apprs. I've wracked my brain to come up with a situation where the other two phones can pick up those calls. I don't want to include those stations in the hunt because while all three stations are located in the same office they are not always staffed plus the users need to be dealing with walk up customers. So without a way to alert one station and have another user pick up the call I'm dead in the water. Is there a way I can get past the 'features' of my system to make this happen? I know the real solution is to fix the staffing problem but I work for a non-profit and that just won't happen. I am an S8500 R013x.00.1.346.0. I don't have basic vectoring; I'm using attendant vectoring so bear that in mind. Any and all ideas are appreciated.

 

[2BAvoice]

Why not forget the vectoring and just have calls that ring from the A/A to your main phone, then the main phone has a cover path to phone #2 and then Phone #3? Or do you need calls in queue for an extended time? You could also put them in a pickup group so any ringing phone could be answered with a pickup code.

 

[sjforcum]

Once a call rings on a telephone, it will NOT ring again for said call.

So if the bridged appearances aren't answered the PBX ignores the phones if they appear anywhere else in the coverage path...

 

[lopes1211]

Sounds like you just want the call to keep ringing on the bridged appearances until answered. So why are redirecting the call after 6 rings to a hunt group?

-CL

 

[vaoldschl]

It is redirecting because after 6 rings the users want an announcement and the call on hold w/music until the station idles. I had it set just ringing to the station and bridged appearances prior to this week. Problem is these folks are collecting medical data and aren't really trained as operators so they can't/won't place calls on hold manually and return to callers. Like I said, another case of trying to use technology to solve a training and staffing issue. I'm just trying to put my best foot forward on it. I'll probably just end up putting all the phones into the hunt group using ddc but I'm afraid that will defeat the purpose.