How to disable service oberving?

[uzumaki]

I already enabled the service observing but dont know how to disable it. Need help.

 

[nickd87]

Remove the feature access code for it in "change feature

 

[4merAvaya]

You can also change the CORs and change the 'Can Service Observe' field to 'n'.

Kevin

 

[uzumaki]

Thats not what i ment. I need to enable/disable this feature if its needed or not.

Its like Send all calls, i can press a feature access code to enable, and i can press FAC to disable it. Something like this. Its not like totally remove the feature.

 

[offdahook]

you would manipulate / administer via the feature access code....
enter feature access code then the extension or agent login id that you wish to service observe...

 

[AvayaTier3]

This is done via RFA license for R10 and higher CM versions and by Avaya services login on Definity ECS versions R9 and lower.

display system-parameters customer-options                      Page   6 of  11
                         CALL CENTER OPTIONAL FEATURES

                          Call Center Release: 5.0

                                ACD? y                          Reason Codes? y
                       BCMS (Basic)? y               Service Level Maximizer? n
         BCMS/VuStats Service Level? y             Service Observing (Basic)? y
  BSR Local Treatment for IP & ISDN? y     Service Observing (Remote/By FAC)? y
                  Business Advocate? y              Service Observing (VDNs)? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[uzumaki]

Hi offdahook,

I already did that step, and im already monitoring extension 777, i can successfully do a service observe on this extension. Now what i want to do is to stop monitoring/listening to this extension 777. What is the step? Do i need to press another FAC + ext 777 to remove the service observing on this extension?

 

[AvayaTier3]

Next step is hang up the phone used to service observe.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[uzumaki]

I let it hang-up but still the same. My first call-appr is still grayout.