How do I setup an AutoDial button. 2

[w33mhz]

I have a merlin magix in a hotel. At the front desk they have a button the use to transfer to an outside line (to a different building). How do I set this up. Can I have a button to do an auto transfer or do I need to set an autodial button and have them press the transfer button then the autodial button?

 

[TouchToneTommy]

If it's a simple speed dial to an outside number, press Feature 00, press the button you want to program, then dial 9 and the telephone number, Feature *00 to quit.

But your description of the use of the button sounds a little off. You may want to go to the working extension, dial Feature 00, and press that button to see in the display it is programmed to do.

 

[w33mhz]

ok I will check it out and let you know thanks

 

[w33mhz]

ok I press the button on the phone that they used to transfer and it says 840 -I. I am thinking this has to do with me changing the FRL level to 4, possible? This button use to work now when you pick up that line there is nothing but silence. I did have some earlier issues with dialing out, it turned out someone had dialed in and changed all the "trunk lines" to the incorrect pool they were set to pool 891 and suppose to be on 890. I go that changed with the help of a contractor. Possibly same issue?

 

[tdaugirdas]

Well - the button says Pool 840-I, not 890. The (I) stands for immediate ring. If there are no lines in pool 840 - you will get no dial tone. If that button is incorrect (l assume it should say pool 890) - you need to delete it. And - then - you need to add a Pool 890-I button to the phone through system programming.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[w33mhz]

Well I don't have an Option to delete this from the line.

 

[w33mhz]

Normal phones I have the option to delete, but this is a phone at the front desk and it looks like a managment phone. Its not the management phone but it is the same type.

 

[tdaugirdas]

It's probably the programming phone (MLX-20L or a 4424LD+) - and yes you can delete buttons and add buttons to that phone. My guess is there are no lines in pool 840 which is why you have no dialtone. What kind of lines do you have - are they regular analog Telco lines or T1 digital channels?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[w33mhz]

I have a DSS T1 circuit. I do also have analog lines going to switch as well, but they are for direct lines and fax lines. And yes it is a MLX-20L phone.
840 does not appear to be setup as a pool (or at least when I enter it in as a pool the phone just beeps at me).
Well I didn't see an option to delete what was programed on the line. I'm not say it can't be I just didn't see an option for deleteing. The other (smaller) MX phones I can delete the button config.

 

[tdaugirdas]

If the button says 840-I - it may have T1/PRI channels in the pool. It would be best to do a printout of your lines/trunks report - if you have WinSPM software - and take a look at it. What lines are in pool 890? are they analog lines or T1/PRI channels? In any case to delete a button on the 20L, press mnu, ext program, touch the button that says 840-I, and touch delete. It will be gone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[w33mhz]

OK, I will try that. For pool 890 I have lines 813 - 836 which are my T1 channels.

 

[tdaugirdas]

OK - then delete the Pool 840-I button and put a pool 890-I button on the operator phone to replace it. First delete the pool 840-I button - as stated above. Then to create a Pool 890-I button. Press menu, system program, start/exit, extentions, lines/trunks, key in the operator phone extention number and press enter, press entry mode, key in 813 and press enter - now exit out. Touch inspect - press the button where pool 840-I was - and it should be replaced with pool 890-I. If you press that button - you will have dial access to the entire pool. However, I would probably turn ringing off for that button - unless you want the operator phone to ring on every call. If you are just using it to dial out - I would for sure turn ringing off.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

840 is a LINE not a pool (Lines are 801 through 880, pools are 70 and 890 through 899). It is obviously mis-assigned to the extension.

Extensions > Lines and Trunks > Dial the Extension Number > Enter > Entry Mode > 840 > Delete

Now the button is blank, and we need to figure out what it is really supposed to be.

a button the use to transfer to an outside line (to a different building).

Can you explain what this button did, how it was used??

 

[w33mhz]

Yes, when someone calls the hotel and want to get a hold of someone in the office (the different building) and they would use that button to transfer to the other building, which is an external number. So I think it was just an autodial button.

 

[tdaugirdas]

Except that -as TouchToneTommy said - the button was labelled 840-I (which is a line - not an outside autodial button). If you want to replace it with an outside autodial button - then delete it - as mentioned earlier - press menu, ext program, touch the button, touch list feature, choose autodial, outside enter, 9 xxx-xxxx (the number you want to call for the other building) and exit out.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[w33mhz]

Thanks for your response that pretty much did the trick. I appreciate both your help. Stars around.