How do I set call listening?

[atdawgie]

I tried to configure the call listening but for some reason it isn’t working. When I call a number to listen it says “call rejected”. This is what I dialed. *56*7305#


Here’s my setup.

Call listener is ext 7304
Call to be listened to is ext 7305


1) 7305 has “cannot be intruded unchecked”.
2) 7304 has “can intrude” checked.
3) For 7304 I created a short code *56*N# from with the users short codes tab and selected “call listen” from the drop down list.
4) I created a hunt group called “call listen” and placed both extensions 7304 and 7305 in it.
5) *I noticed an error (yellow flag) when I created the hunt group where it asks for an extension, does it need an extension number, if so what #?
6) For 7305 I went to User | Telephony | monitor group and added “call listen” from the drop down.
7) For 7304 I went to User | Telephony | monitor group and added “call listen” from the drop down.
8) Changes have been saved (merged)

Am I missing anything?

 

[intrigrant]

Only the extension (7305) must be in the group. Each group *MUST* have a extension number, any unique number will do ( example = 8999 ).
Only extension 7304 may have the group name in the monitor option. create a shortcode for 7304 like this:

SC = 8999
TN = 8999
Action = CallListen
LineID = 0

 

[atdawgie]

Thanks, I removed 7304 from the group and made sure only 7304 has the monitor option.

I don't understand the shortcode info? The help file says add it as say *56*N# where N is the extension number I dial. If I add the SC as just 8999 and have a preset TN of 8999, how would I dial the extension # I want to listen to? The SC doesn't provide an option in this case of selecting any other number besides 8999. I should mention I want to pick and choose which extension to listen to that is in the monitor group.

 

[intrigrant]

Wrong code, sorry.

If you want to select a specific user you best program a CallListen button, call to the extension you want to monitor, if you get busy tone press the button.
otherwise dial the shortcode *56*extn nr#

 

[atdawgie]

Okay, my short code is now *56*N# I place a call to 7305 through another phone, then I go to 7304 dial the extension *56*7305# and I get "call rejected" on my display and bzzzz on the phone? Same behavior as I had before. Anything else that it might be?

 

[big70]

What software version are you on, i think its broken on some versions.

Greets Peter

 

[memphistim]

Release 3.2 doesn't allow you to camp on the extension waiting for the agent to get on a call.

It will only work if that person is ON a call when you dial the short code.

It works in 4.0...tested with Avaya. I have a ticket open on it myself in 3.2 and hope they can put a fix into a patch soon....worked on a customer in 2.l...upgraded to 3.2 and it broke.

Thanks,

Tim

 

[erik1980]

Are you using IP Phones or Soft Phones?? In that case you must uncheck the box direct media path. You can find this at extensions / IP