How are people configuring TNs for an MPS500?

[TelTech11]

Trying to make a comparison on how people have the Lineside T-1 TN configured that goes to their Nortel MPS500 IVR system. This replaced the Periphonics IVR system.
Here is the config of the TNs going to my old Periphonics IVR.

DES
TN
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 35701 3 MARP
CPND
NAME IVR #4
XPLN 27
DISPLAY_FMT FIRST,LAST
AST YES
IAPG 1
HUNT
TGAR 1
LDN NO
NCOS 1
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFA WTA THFD FND HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD
CCSD LND TVD CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTA CLTD LDTD ASCD
MBXA CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD
CNAD PGND FTTU CDMR MCDD T87D PKCH
PLEV 02
SPID NONE
PRI 01
AACD YES
AACS YES
ACQ AS: AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 11 12 13 18 22 24 25 26
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
MLWU_LANG 0
FTR ACD 88717 19000
AGN
FTR OSP 1
FTR ISP 75

 

[Avaya911PLM]

Your old configuration was via Analog lines. The answer to your question is to determine what type of interface cards are in the MPS. If you have analog cards, then no change is required. If you have T1 connectivity, you will have to set up a digital connection with a T1 and possibly a D Channel if the card is PRI.

I'm pretty sure the MPS will support H.323 trunks as well, so you may have an IP option depending on what you have on each side.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Check out this month's E911 Talk podcast at Nortel E911 Talk Podcast

 

[TelTech11]

Glad to hear you are out and about!

We are using a T-1 off of a line side T-1 card to interface with the MPS500. The requirement was that the T-1 needed to be configured with AMI instead of B8ZS.

The reason for the posting is because of an issue we are having with way the MPS500 IVR is answering incoming calls.
When the call is answered by the IVR the first second of the message has allready played so instead of saying

"welcome you have reached.."
it says "elcome you have reached...

Hooking up a telephone right on to the MPS500 allows you to observe the agents. When a phone was hooked up, and began to observe the agts, we can hear the message start to play while the call is still ringing.
Confirmation to us that the IVR is definitely starting before the call arrives.

It looks like there are two different interface settings you can use in the MSP500 as well.

Line side T-1 or Channel bank.

We currently have it set to Line side T-1.
We will be changing it to Channel Bank and see what results we get from it.

Anyone having or have had this issue with the messages playing to soon?


Thanks for the reply Fletch.

 

[Avaya911PLM]

You could also put in a short pause before "Welcome" audio. That may get you by for now.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

Check out this month's E911 Talk podcast at Nortel E911 Talk Podcast

 

[TelTech11]

A short pause before "Welcome" audio has been put in place for now but a permanent fix is still sought.