Historical Reports for Script Forwarded Calls

[Planetmaker]

Hi I need stats from Cisco Historical Reports to tell me how many times a call was diverted to another number via a script.

I.e. the script is programmed to forward a call to 6016 when pressing 1, (for repairs), 6015 when pressing 2 (to report nusience behaviour) etc.

Is there a report that can gather this info? The nearest I can find is a detailed Call Report by Called Number by Destination Type (unknown, Agent and Device- I selected them all even though this script does not forward to Agents mearly to a hunt group number). However the graph it generates is very garbled as the numbers listed on the axis overlap each other. I 've tried different magnification but that does nothing to resolve it.
Is this the right report to generate and is there anyway we can see this info more clearly?

 

[vampirej]

why don't you put a CallType node in front of each label node. That way, you could just simply run a report against each CallType.

 

[Planetmaker]

Really? I'll give it a go thanks (i'm fairly new to this)