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HiCom / Octel Voice Messaging

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sliderplot

Technical User
Jun 9, 2011
73
US
I am new to the Siemens/Octel world due to employee leaving the company. I am trying to put pieces together on how calls from Siemens Hicom server are passed to Octel voice mail server, here is the issue I seem to be having.

Calls come into receptionist desk and phone is set to DND, call is passed to Octel server. I would like to have one message that is played during normal business hours on the Octel server and another message played after hours and weekends. When DND is turned on I would like to have a date and time check to determine what message on the Octel server will play to the caller.

Is there a simple way to set this process up and handle calls correctly on the Octel server?

Thanks
 
This will need to be done thru time of day routing. I do not know what flavor of hicom you have to direct you on a way to do it. Either way it will be programing in both the Hicom and the Octel So if you are not well versed on the programing of both system it will be a difficult task
 
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