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Group Calling

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dquamme

dquamme

IS-IT--Management
Oct 20, 2003
21
US
I have customer that would like to be able to # out of the que and have the caller go to an extension then VM if not anwered. I am pretty sure that I need to enable Prompt-based overflow but cannot find where to enable this. Is this workable. It is a MM R2.1.
Thanks.
 
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I did go under there. What I found was that I was prompted to enter another calling group or a QCC. They would like it to go to an extension with VM.
Thanks.
 
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