feature 900 2

[coniglio]

I have a Norstar that had a 24 channel T1. They use FEATURE 900 to charge calls. We recently replaced the T1 with a PRI and now they no longer can use FEAT 900. We are being told that they can't use FEAT 900 with a PRI, that we have to put a regular T1 in instead. Can someone confirm this for me? My norstar knowledge is extremely limited. Thank you.

 

[tiver]

My site is not entering codes for EVERY call just the ones they want to bill back. Users pickup a line, enter feature 900, enter the 10 digit client matter charge code, then they have 10 to 12 seconds to press OK. However, once OK is pressed, they receive a fast busy signal when they should receive dial tone to enter the telephone number. I really think there is something mis configured in the norstar itself. Timing on the pri really shouldnt be a factor up to this point. Hope we get this worked out.

 

[PERRYPJ]

GO TO DIAL PLAN UNDER DIAL TIMEOUT (THE DEFAULT IS 4) CHANGE IT TO 8, I BELIEVE THAT WILL GIVE YOU THE TIME NEEDED IF NOT EXTEND IT OUT A LITTLE FURTHER

OLD ROLMEN WORKING ON NORTELS

 

[tiver]

It is working GREAT. Thank You very much

 

[coniglio]

we got it solved. it had something to do with the SMDR format. thanks everyone!