Extract Real Time Data from CMS

[geebeetoo]

Hello

A little bit of context: No Avaya system available to me. Potential customer is a financial entity and getting access at this stage for Dev/Tests is out of the question. So we're pretty much in the dark as we know nothing about Avaya, and CMS. Their system is Avaya Elite 6.3 with CMS R18.

Goal: To extract all items for csplit, cagent, and cvdn (not in the same feed), into a flatfile every 3 or 5 seconds.

What are my options?

I heard about the RT_Socket, I thought I also heard of RTD Api but apparently this RTD api is for a different Avaya Contact Center product.

Guidance will be truly appreciated.

 

[Stinney]

Sorry forgot the .bat file to kill the CMS reporting at the end of the day if you're going to do that. The .bat that starts the reports has the same taskkill lines in it so it isn't really necessary to run this at night to kill the reports. It is a good idea to kill the reports on a daily basis though. If you have an outage or service interruption during the night it will kill any hung reports and restart it fresh in the morning.

If you do have a unexpected service interruption, you'll need to manually launch the report from the .bat file that starts the reports.


The .bat to kill reports after hours is simply:


taskkill /F /IM ACS* /T
taskkill /F /IM acs* /T

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius