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External calls tranfers disconnecting

Status
Not open for further replies.

dejanacy

Technical User
Jun 11, 2007
25
CY
Hi,

I have a client with 2 systems. An IPO 405v2 v3.0.54 and a Definity. They are connected via IP trunk. 2 days now they have a very strange problem. When you try to transfer outside calls from the IPO to the Definity the call is disconnected. When you try to tranfer internal calls there is no problem. The "Allow outgoing transfer" is checked and the "Inhibit off-switch Forward/transfer" is unchecked (System-Telephony).
Here is a log for a call:


********** Warning: Logging to Screen Started **********

785986mS H323Rx: src=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Remote)
Message Type = Information

786010mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786012mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786013mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786015mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786026mS CMExtnEvt: v=18 State, new=Answered old=Ringing,0,0,
786026mS CMCallPkt: v=1
CMConnect
Line: type=NoLine 0
Call: lid=0 id=1696 in=0
Called[8208] Type=Default (100) SndComp Calling[8208] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=250 chan=9239
Product Unknown
IE CMIETxChannelAudio (1) comptype=G729A8K (6) pktsize=20 ipaddr=10.6.12.219 port=49950
Display [26829667>Nicole E]
Cause=16, Normal call clearing
Locale: eng
786027mS CMCallEvt: v=1 State, new=Connected old=Ringing,0,0,BState
786029mS CMCallPkt: v=1
CMConnectAck
Line: type=NoLine 0
Call: lid=1 id=1 in=2
Product Unknown
786029mS CMCallEvt: v=1 State, new=Connected old=Ringing,0,0,Astate
786030mS CMExtnEvt: v=18 State, new=Connected old=Answered,0,0,
786036mS CMLineTx: v=1
CMConnect
Line: type=IPLine 1
Call: lid=0 id=1 in=2
Called[8208] Type=Default (100) SndComp Calling[8208] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=250 chan=1
Product Unknown
IE CMIETxChannelAudio (1) comptype=Alaw64K (4) pktsize=160 ipaddr=10.6.10.201 port=58692
IE CMIERxChannelAudio (2) comptype=Alaw64K (4) pktsize=160 ipaddr=10.6.10.190 port=49710
Display [Nicole E]
Cause=16, Normal call clearing
Locale: eng
786053mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786054mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786056mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786057mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786066mS H323Evt: v=0 stacknum=1 State, new=ConnReq, old=Received id=1
786069mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Connect

786070mS H323Evt: v=0 stacknum=1 State, new=Active, old=ConnReq id=1
786072mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

786087mS CMLineRx: v=1
CMConnectAck
Line: type=IPLine 1
Call: lid=1 id=1 in=2
Product Unknown
786087mS CMCallPkt: v=1
CMConnectAck
Line: type=IPLine 1
Call: lid=1 id=1 in=2
BChan: slot=250 chan=20001
Product Unknown
786087mS CMCallEvt: v=1 State, new=Connected old=Connected,0,0,Astate
786089mS CMExtnEvt: v=18 State, new=Connected old=Connected,0,0,
786200mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

786214mS CMLineRx: v=1
CMCapability
Line: type=IPLine 1
Call: lid=1 id=1 in=2
Product Unknown
786215mS CMLineTx: v=1
CMCapability
Line: type=IPLine 1
Call: lid=0 id=1 in=2
Product Unknown
786216mS CMLineTx: v=1
CMCapabilityAck
Line: type=IPLine 1
Call: lid=0 id=1 in=2
Product Unknown
786223mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

786225mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

786235mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

786239mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

786241mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

786249mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786250mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786252mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786253mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786255mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786256mS H323Tx: dst=10.6.12.219:1857
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

786314mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

786324mS CMLineRx: v=1
CMCapabilityAck
Line: type=IPLine 1
Call: lid=1 id=1 in=2
Product Unknown
786357mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

786372mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

789920mS CMExtnEvt: v=14 State, new=DialReq old=Connected,0,0,
789921mS CMCallPkt: v=1697
CMSetup
Line: type=NoLine 0
Call: lid=0 id=1697 in=0
Calling[99694xxx] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=2 chan=16
Product Unknown
789923mS CMCallEvt: v=1697 State, new=Dialling old=Idle,0,0,Astate
789924mS CMExtnEvt: v=14 State, new=Dialling old=DialReq,0,0,
789927mS CMCallEvt: v=1697 State, new=LocalDial old=Dialling,0,0,Astate
791832mS CMCallPkt: v=1697
CMInformation
Line: type=NoLine 0
Call: lid=0 id=1697 in=0
Called[6] Type=Default (100)
BChan: slot=2 chan=16
Product Unknown
792375mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

792412mS CMCallPkt: v=1697
CMInformation
Line: type=NoLine 0
Call: lid=0 id=1697 in=0
Called[8] Type=Default (100)
BChan: slot=2 chan=16
Product Unknown
792430mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

792959mS CMCallPkt: v=1697
CMInformation
Line: type=NoLine 0
Call: lid=0 id=1697 in=0
Called[9] Type=Default (100)
BChan: slot=2 chan=16
Product Unknown
793961mS CMCallEvt: v=1697 State, new=Dialling old=LocalDial,0,0,Astate
793965mS CMCallEvt: v=1697 State, new=Dialled old=Dialling,0,0,Astate
793969mS CMLineTx: v=1
CMSetup
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Called[689] Type=Default (100) Calling[99694xxx] Type=Internal (101)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=250 chan=9240
Product Unknown
IE CMIETxChannelAudio (1) comptype=Alaw64K (4) pktsize=160 ipaddr=10.6.10.200 port=0
Display [99694xxx(Savvas N)]
Cause=16, Normal call clearing
Locale: eng
793976mS H323Evt: v=0 stacknum=1 State, new=NullState, old=NullState id=-1
793980mS H323Evt: v=0 stacknum=1 State, new=Initiated, old=NullState id=1698
793981mS H323Tx: dst=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Remote)
Message Type = Setup

794064mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = CallProceeding

794065mS H323Evt: v=0 stacknum=1 State, new=Proceeding, old=Initiated id=1698
794076mS CMLineRx: v=1
CMProceeding
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Avaya Definity
794076mS CMCallPkt: v=1697
CMProceeding
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
BChan: slot=250 chan=9240
Product Avaya Definity
794077mS CMCallEvt: v=1697 State, new=Dialled old=Idle,0,0,BState
794078mS CMExtnEvt: v=14 State, new=Proceeding old=Dialling,0,0,
794102mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Alerting

794104mS H323Evt: v=0 stacknum=1 State, new=Delivered, old=Proceeding id=1698
794115mS CMLineRx: v=1
CMAlerting
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Avaya Definity
IE CMIEProgressIndicator (30) cs=CMCSITUT (4659200), loc=CMLPrivateNetLocalUser (1), pd=CMPDInbandPattern (1562120)
794115mS CMCallPkt: v=1697
CMAlerting
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
BChan: slot=250 chan=9240
Product Avaya Definity
IE CMIEProgressIndicator (30) cs=CMCSITUT (4659200), loc=CMLPrivateNetLocalUser (1), pd=CMPDInbandPattern (1562120)
794116mS CMCallEvt: v=1697 State, new=Ringing old=Dialled,0,0,BState
794118mS CMCallEvt: v=1697 State, new=Ringing old=Dialled,0,0,Astate
794119mS CMExtnEvt: v=14 State, new=Alerting old=Proceeding,0,0,
794128mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Facility

794146mS CMLineRx: v=1
CMCapability
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
794152mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Facility

794585mS CMLineRx: v=5
CMFacility
Line: type=Q931Line 5
Call: lid=0 id=1687 in=0
Product Unknown
794586mS CMCallPkt: v=1686
CMFacility
Line: type=Q931Line 5
Call: lid=0 id=1687 in=0
Product Unknown
794743mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794745mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794747mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794748mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794750mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794751mS H323Tx: dst=10.6.9.150:3604
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

794886mS CMLineRx: v=5
CMSetup
Line: type=Q931Line 5
Call: lid=5 id=27 in=1
Called[8010] Type=Unknown (0) SndComp Calling[996621796] Type=National (2) Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=2
Product Unknown
794889mS CMCallPkt: v=27
CMSetup
Line: type=Q931Line 5
Call: lid=5 id=27 in=1
Called[8010] Type=Unknown (0) SndComp Calling[996621796] Type=National (2) Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=3
Product Unknown
794893mS CMCallEvt: v=27 State, new=Ringing old=Idle,0,0,Astate
794895mS CMLineTx: v=5
CMAlerting
Line: type=Q931Line 5
Call: lid=5 id=27 in=1
Called[8010] Type=Default (100)
BChan: slot=0 chan=3
Product Unknown
Display [Antigoni]
794895mS CMCallEvt: v=27 State, new=Idle old=Ringing,0,0,Astate
794896mS CMCallEvt: v=27 State, new=Dialled old=Idle,0,0,Astate
794899mS CMExtnEvt: v=11 State, new=Presenting old=Idle,0,0,
794939mS CMExtnEvt: v=11 State, new=Ringing old=Presenting,0,0,
794940mS CMCallPkt: v=27
CMAlerting
Line: type=DigitalExtn 2
Call: lid=0 id=1699 in=0
Calling[8010] Type=Internal (101)
BChan: slot=2 chan=13
Product Unknown
794940mS CMCallEvt: v=27 State, new=Ringing old=Idle,0,0,BState
794942mS CMCallEvt: v=27 State, new=Ringing old=Dialled,0,0,Astate
794943mS CMLineTx: v=5
CMAlerting
Line: type=Q931Line 5
Call: lid=5 id=27 in=1
Called[8010] Type=Default (100) Calling[8010] Type=Internal (101)
BChan: slot=0 chan=3
Product Unknown
Display [Antigoni]
795460mS CMLineTx: v=1
CMFacility
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
UUI type=User2User [%] [0x25 ]
795461mS CMLineTx: v=1
CMCapability
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
795462mS CMLineTx: v=1
CMCapabilityAck
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
795463mS CMLineTx: v=1
CMInformation
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Keypad[%]
BChan: slot=250 chan=9240
Product Unknown
795465mS CMCallEvt: v=1695 State, new=Ringing old=Connected,0,0,BState
795468mS CMCallEvt: v=1697 State, new=Idle old=Ringing,0,0,BState
795469mS CMLineTx: v=5
CMFacility
Line: type=Q931Line 5
Call: lid=0 id=1695 in=0
BChan: slot=0 chan=2
Product Unknown
IE CMIESupplementaryService (5)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallTransferComplete.Invoke
invokeId 14745
795473mS CMLineTx: v=1
CMFacility
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
BChan: slot=250 chan=9240
Product Unknown
IE CMIERxChannelAudio (2) comptype=Alaw64K (4) pktsize=160 ipaddr=10.6.10.190 port=49712
IE CMIESupplementaryService (5)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallTransferComplete.Invoke
invokeId 14746
795476mS CDR: Transfer Source for call=01afee2c is 99694xxx [External]
795477mS CDR: Transfer Source for call=01afddf4 is 99694xxx [External]
795477mS CDR: Update CDR Condition Code for call 01afddf4, ConditionCode='0' (cause=CMCauseTransfer), conf=00000000 [primary call=00000000]
795477mS CMCallEvt: v=1697 State, new=Idle old=Ringing,0,0,Astate
795477mS CMCallEvt: v=1697 State, new=Idle old=Idle,0,0,BState
795478mS CALL:2007/10/2511:25,00:00:00,001,8013,O,689,689,SavvasN,,,0,,""n/a,0
795479mS CMExtnEvt: v=14 State, new=PortRecoverDelay old=Alerting,0,0,
795482mS CMExtnEvt: v=14 State, new=PortRecoverDelay old=PortRecoverDelay,0,0,
795493mS H323Tx: dst=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Remote)
Message Type = Facility

795501mS H323Tx: dst=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Remote)
Message Type = Facility

796606mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Connect

796608mS H323Evt: v=0 stacknum=1 State, new=Active, old=Delivered id=1698
796609mS H323Tx: dst=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Remote)
Message Type = Facility

796620mS CMLineRx: v=1
CMConnect
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Avaya Definity
IE CMIEProgressIndicator (30) cs=CMCSITUT (4659200), loc=CMLPrivateNetLocalUser (1), pd=CMPDDestNotISDN (1562114)
Display [Reservation 4]
796621mS CMCallPkt: v=1695
CMConnect
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
BChan: slot=250 chan=9240
Product Avaya Definity
IE CMIEProgressIndicator (30) cs=CMCSITUT (4659200), loc=CMLPrivateNetLocalUser (1), pd=CMPDDestNotISDN (1562114)
Display [Reservation 4]
796621mS CMCallEvt: v=1695 State, new=Connected old=Ringing,0,0,BState
796623mS CMLineTx: v=1
CMConnectAck
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
796624mS CMLineTx: v=5
CMFacility
Line: type=Q931Line 5
Call: lid=0 id=1695 in=0
Product Unknown
IE CMIESupplementaryService (5)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
CallTransferActive.Invoke
invokeId 14747
796649mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Facility

797489mS CMExtnEvt: v=14 State, new=Idle old=PortRecoverDelay,0,0,
797557mS H323Tx: dst=10.6.12.196:3472
H323 Pcol=08(Q931) Reflen=2 ref=0001(Local)
Message Type = Information

798433mS H323Tx: dst=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Local)
Message Type = Facility

798482mS H323Rx: src=10.6.10.200:10099
H323 Pcol=08(Q931) Reflen=2 ref=6132(Remote)
Message Type = Facility

801998mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = Facility

802000mS H323Tx: dst=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Remote)
Message Type = Facility

802000mS H323Evt: v=0 stacknum=1 State, new=ReleaseReq, old=Active id=1698
802014mS H323Rx: src=10.6.10.200:1720
H323 Pcol=08(Q931) Reflen=2 ref=0008(Local)
Message Type = ReleaseComplete

802015mS H323Evt: v=0 stacknum=1 State, new=NullState, old=ReleaseReq id=1698
802020mS CMLineRx: v=1
CMReleaseComp
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
Product Unknown
Cause=16, Normal call clearing
802021mS CMCallPkt: v=1695
CMReleaseComp
Line: type=IPLine 1
Call: lid=0 id=1698 in=0
BChan: slot=250 chan=9240
Product Unknown
Cause=16, Normal call clearing
802022mS CDR: Update CDR Condition Code for call 01afee2c, ConditionCode='9' (cause=CMCauseNormal), conf=00000000 [primary call=00000000]
802022mS CMCallEvt: v=1695 State, new=Idle old=Connected,0,0,Astate
802022mS CMCallEvt: v=1695 State, new=Idle old=Connected,0,0,BState
802023mS CALL:2007/10/2511:25,00:00:21,003,8013,O,689,689,SavvasN,,,0,,""n/a,0
802024mS CMLineTx: v=5
CMReleaseComp
Line: type=Q931Line 5
Call: lid=0 id=1695 in=0
Product Unknown
Cause=16, Normal call clearing

********** Warning: Logging to Screen Stopped **********

The number we were trying to tranfer was the 99694xxx. If you want me to log anything else please tell me.

Thanks

 
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