extension problem 2

[kenney408]

I have a avaya system that place in this orders. 308EC, partner messaging, and the 509 processor module. it works fine. I setup for auto attendant by letting caller hear the menu prompt before directing them to an extension with direct extension dialing.
As i press in the extension at the menu prompt it does direct the call to the desire extension from 10 - 18. But when i press extension 19 - 26 would not work.
I did try do a test by pressing the extension from the phone at extension 20 to extension 10 and it ring. from ext 19 - 26 there also a dial tone.
so what is the problem here?

 

[TouchToneTommy]

Well, extension 19-24 are the ports on the Partner Messaging, so the phones plugged into the 308 module are extensions 25 through 32. So maybe you think those phones are 19-26, and are dialing the wrong extensions.

 

[1043]

Sounds like the 308ec is in the far left position,messaging is to the right of that and the processor is to the right of that, with 2 open slots to the right. Is that correct?

If so.. processor= ext 10 thru 18, 308ec= ext 19 thru 26, and voicemail = 27 thru 32.

Do you have mailboxes or transfer only extensions created for those extensions in voicemail?

That last part I,n not clear on what you are saying.sorry...

 

[kenney408]

dear 1043,
mailbox are assign to the extension when u mean transfer as i direct extension dialing (DXD)?
what i was saying about the last part is that i did some transfer test to call to other extension like 19 -26 and it work pretty well. But when i did a test call and press the extension 19-26 during the menu prompt it wont work.
For ext 10 - 18 during the menu prompt those ext work not 19 -26

 

[1043]

If you can call extension 10 from another internal phone but not from the auto attendant then 1 or 2 things are preventing it.

1. Selector code 1 is not set to direction transfer. But since you can transfer to extension 10 thru 18 we have to assume selctor code 1 is set correctly.

2. An extension is not created for extension 19 in the voicemail. It can be either a regular mail box a transfer only extension or an extension assigned to an auto attendant. What happens when you call extension 19 from an internal phone on the system? Does it cover to a mailbox, does it just ring or does it ring several times and then transfer to extension 10.

How many port vm license?
What voicemail ports are assigned to #505 group 7?
Is extension 19 set up with coverage to v.m. (#310)

 

[1043]

That should be...

1. Selector code 1 is not set to direct extension transfer. But since you can transfer to extension 10 thru 18 we have to assume selctor code 1 is set correctly

 

[kenney408]

i got it thank you for your help