Expected Wait Time

[gdcwillo]

Hello

I have been trying to set up oneof our scripts to inform customers of expected wait time.

I ahve got this far:

ASSIGN EXPECTED WAIT TIME Test2_ss TO Expected_Wait_cv

WHERE Expected_Wait_cv EQUALS

VALUE 30..60: OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT EWT_1_Min_vs
END VOICE SESSION

VALUE 61..120: OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT EWT_2_Min_vs
END VOICE SESSION

VALUE 121..180: OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT EWT_3_Min_vs
END VOICE SESSION


DEFAULT: OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT Default_mess_vs
END VOICE SESSION
END WHERE

However the only message which seems to be played is the default message and if i take that out nothing is played!

Am I doing something wrong....Im baffled!

Please help

 

[KillianK]

I suggest to setup a test script with the follow code,

ASSIGN EXPECTED WAIT TIME Test2_ss TO Expected_Wait_cv

WHERE Expected_Wait_cv EQUALS

VALUE 30..60: OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT EWT_1_Min_vs
END VOICE SESSION
WAIT 2

END WHERE

Use this until you get the announcement to play,

Also test that your announcements are working,

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT EWT_1_Min_vs
END VOICE SESSION

Hope some of this helps?




Cheers,

Killian,

NextiraOne Ireland

http://www.NextiraOne.ie

 

[gdcwillo]

Thanks Killian

Just another quick question...what attributes should the Expected_Wait_cv call variable have?

Thanks again

 

[KillianK]

Integer

Cheers,

Killian,

NextiraOne Ireland

http://www.NextiraOne.ie

 

[gdcwillo]

what value?

 

[KillianK]

what ever value the time is, 2 sec = 2, 3 sec = 3 and so on,

Cheers,

Killian,

NextiraOne Ireland

http://www.NextiraOne.ie

 

[cgilmer]

I thought expected wait time was a "seconds" value. Why would you need to use integer?

 

[krayrr]

Try this

IF EXPECTED WAIT TIME Skillset >=120 THEN
OPEN VOICE SESSION
WHERE EXPECTED WAIT TIME Skillset EQUALS
VALUE 120..299: PLAY PROMPT VOICE SEGMENT aa_3min_wait
VALUE 300..479: PLAY PROMPT VOICE SEGMENT aa_6min_wait
VALUE 480..659: PLAY PROMPT VOICE SEGMENT aa_9min_wait
VALUE 660..839: PLAY PROMPT VOICE SEGMENT aa_12min_wait
VALUE 840..1019: PLAY PROMPT VOICE SEGMENT aa_15min_wait
VALUE 1020..1199: PLAY PROMPT VOICE SEGMENT aa_18min_wait
VALUE 1200..1379: PLAY PROMPT VOICE SEGMENT aa_21min_wait
VALUE 1380..1559: PLAY PROMPT VOICE SEGMENT aa_24min_wait
VALUE 1560..1739: PLAY PROMPT VOICE SEGMENT aa_27min_wait
VALUE 1740..1860: PLAY PROMPT VOICE SEGMENT aa_30min_wait
END WHERE
END VOICE SESSION
END IF