EPO Upgrade problem

[brent123]

I am trying to upgrade my EPO server from 3.5.0 to 3.6.1. Half way through the installation it errors out and gives me the error: An Unexpected error occured while running DBInit.exe troubleshooting code 333. Does anyone know what is causing this error and how I can fix it?

Also now I can't log into the EPO console.

Thanks,
BRENT

 

[LawnBoy]

Don't know if this will help, but I had similar issues when loading 3.6.1 cold (not an upgrade). Had to switch from NT Authentication to SQL Authentication on the database. I followed KB45107 from the knowledgebase and it cured my problems.

 

[paulhthomas]

hi, just found this. don't know if it exactly fits your problem but have a look and let us know:

During the ePolicy Orchestrator (ePO) 3.6.1 upgrade, the setup fails with the following message:
An unexpected internal error occurred while running DBInit.exe.
Please see the TRACE.LOG or DBINIT.LOG files for more details.
Windows error code fffffff1:
Error API: DAL2_CServerInfo::FindServerInfo (&Connection, NULL, &serverInfo)
Troubleshooting code: 333
Troubleshooting logs have been saved in this folder: "C:\UserTemp\NAILogs". Have the TRACE.LOG file and other logs available if you contact McAfee Support for assistance.
Resolve any errors, then run Setup again to continue from this point.


The DBInit.log displays the following:
20061102084904 E #2656 DAL Meaning = Unspecified error
20061102084904 E #2656 DAL Source = Microsoft OLE DB Provider for SQL Server
20061102084904 E #2656 DAL Description = Connection failure
20061102084904 E #2656 DAL
20061102084904 E #2656 DAL RunSQL statement failed!
20061102084904 E #2656 DAL CConxIndex::Execute: Error 0x80004005
20061102084904 E #2656 DAL Description: Connection failure
20061102084904 E #2656 DAL CommandString: SELECT * FROM ServerInfo
20061102084904 E #2656 DAL
20061102084904 E #2656 DAL COM Error :80004005 DAL2_CServerInfo::FindServerInfo
20061102084904 E #2656 DAL Meaning = Unspecified error
20061102084904 E #2656 DAL Source = Microsoft OLE DB Provider for SQL Server
20061102084904 E #2656 DAL Description = Connection failure
20061102084904 E #2656 DAL SELECT * FROM ServerInfo


Change or Cause



This is caused by Host IPS (HIPS) 6.0.x blocking the DBInit traffic.

Solution




IMPORTANT: This is a known issue and is addressed by item 1 under the heading Known Issues in the Readme.txt for ePO 3.6.1 (text posted below):
When upgrading from ePolicy Orchestrator version 3.6 to version 3.6.1 on a system running the
McAfee Host Intrusion Prevention 6.0 or later client software, the McAfee Host Intrusion
Prevention Firewall must be set to Adaptive mode, or disabled during the upgrade process.
Otherwise, the upgrade fails because DBinit traffic is blocked.

Paul Thomas
N+, MCP, MCSA

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