Embedded voice mail

[daragiaa77]

Hello everyone,

I 've recorded 2 announcements in my home language (greek) in order to help someone to leave a message when all the lines are busy.
When thesese 2 announcements are finished the avaya prompts is played in English which gives instructions on how to leave a voice message.

Do you know how i can change this to use the greek language and not the default english ?

I 've also configure a voicemail email in order to get any messages left the huntgroup in my bussiness e-mail but it is not forwarding any e-mail

Any ideas please ????


Thanks

 

[sizbut]

Are you talking about auto attendant prompts, specific mailbox prompts or queuing announcements?

Stuck in a never ending cycle of file copying.

 

[Okkie26]

System locale set to Greece?

otherwise on the incomming call route put locale on Greece.

 

[daragiaa77]

Thanks for your replies,

I am talking about mailbox prompts,

To Okkie26: Yes i ve set my locales to the greek language.

 

[sizbut]

Unfortunately there is no set of default Greek prompts, so whenever the voicemail needs to play one of its default prompts it is going to fallback to English.

Without testing it I hesitate to suggest a workaround (identify the prompt files being used, record replacements, upload those to the system). It's not too difficult to identify the files being played (that can be done in System Monitor), but the file format used by embedded voicemail isn't simple wav files so creating the replacements could be a challenge.



Stuck in a never ending cycle of file copying.

 

[daragiaa77]

The default files are the ones which have the cpl extension or the C11

If thats the case i can crete one .wav and the use the LVM greeting uitlity to make it in the correct format and use the exact name the avaya uses.

Do you think it will work ?

 

[amriddle01]

Quite possibly, you would need to remove the card and make the changes with a card reader though

 

[daragiaa77]

so the default prompts are in C11 or .cpl format ?

 

[amriddle01]

Just look ....lazy bones, they're C11

 

[sizbut]

Just had a play.

Creating an ELL folder of prompts on the SD card doesn't work. The system still falls back to the ENG folder. In fact the system spotted the extra folder and erased during its regular housekeeping.

Replacing the SVM_07a.c11 file in the ENG folder with one I created using the LVM Greeting app works. More importantly the new file survived the housekeeping.

I also went the route leaving a message in a mailbox. Then through embedded file management, identified that file, downloaded it, renamed it and uploaded it back into the prompt set.

Need to do some further tests (see if the new prompts survive reboots, etc) but proves that its possible.

You would need to keep a copy of the new prompt set somewhere as they will get overwritten by the English versions during upgrades etc.

Stuck in a never ending cycle of file copying.

 

[sizbut]

Spoke too soon. For some reason the replaced file is spotted following the reboot and whilst not deleted by the system it is no longer used! So somehow, maybe by checking files against the timestamp.txt file, the system has recognised that its not the file that it expected. From monitor I can see that it attempts to play the file when I call to leave a message but then cryptically throws an alarm. More experimenting required.

Stuck in a never ending cycle of file copying.

 

[daragiaa77]

Thanks for helping me!!!

 

[sizbut]

ps. ONLY TRY ANYTHING ON A TEST RIG. I'm currently having to re-upgrade mine to get it back to playing the orginal prompts. The embedded voicemail seems ridiculous sensitive to only having the original prompt set on it.

Stuck in a never ending cycle of file copying.

 

[daragiaa77]

Did yoy use tftp to transfer your recording in the LVM directory in the IP office or just copy paste in the SD card, maybe that is the reason your files are deleted during reboot.

 

[azrael2000]

Hi there.

Had a similar problem here... and the way I got around it... simple, not classy perhaps, but it works...

After people finish the recording, in your case in Greek, just have them wait 15 seconds before stopping the recording.

People will ... usually ... do something in that time, so it never hits the English recording. And this way, you don't have to throw recordings out that might be used somewhere else. Some recordings are an amalgam of other recordings.

Hope this helps.

Regards