Display Inbound Caller ID

[Pigsfoot]

Hi,

We have an IP 406 V1 system running 3.1 software

We are using Avaya 2402 handsets which seem to be working fine.

The system is setup with 3 Inbound call routes, one for Company 1, another for Company 2 and another for a Helpdesk.

As the handsets have a two line LED display which as default shows the extension and user name we would like this to also / instead display which route the incoming call is using and show up as Company 1, Company 2 or Helpdesk so we know how to answer the call.

I have been told my handsets are not compatible with an IP406 although I have read on the Avaya Support site that with version 3 software onwards the system will support them and everything else with the phones seem to be working fine.

Any help on this would be very much appreciated.

Thanks....Rod

 

[JeSTeROCK]

Use groups for each company. It should show the group name on the screen when a new call is presented.

Otherwise use phone manager