DID problems

[jeremylh]

I am having problems with setting recvd # length on a MICS it will only alow me start with 1,2 or 0, but my DID run 7260-7279. I'm a just crazy or I'm I over looking something. Please help me quick I'm stuck in a 5'X5' communications room.

 

[RikRodgers]

How many digits are you receiving from the CO?

 

[jeremylh]

Four! Do I need to change my ext from 2221 rang to 7 range for the recieve length to work?

 

[RikRodgers]

No. The number of rec digits doesn't correspond to your DN length. This sounds like an issue with digit conflicts on your DID table. Right off the top of my head, I don't remember exactly which digits will conflict, but you might want to check: Line Pool codes, Park prefix, lead digit of your ext's.

You'll likely have to request that the CO send more digits on the circuit.

For example:
my pool A code= 9, I'm receiving 3 digits on my DID's, which are 555-5900-5999. The system won't let you program 9 as the lead digit on your DIDs. If the CO sends 4 digits, in this case I'm receiving 5900-5999, I'll be ok.

 

[jeremylh]

I can't even start with any thing above 2. Such as my DID's are 252-672-7260 through 7279. Four digits are provided from the telco and I can't even enter any thing over 2 so I am unable to enter 7260 in my receve number length.

 

[RikRodgers]

What setting on your KSU is set to use the digit "7"?
It may be easier to change that setting, than to have the CO chane the number of rec digits.

 

[jeremylh]

How do I change it to use 7

 

[cook1082]

have you checked hunt group Dns.

 

[RikRodgers]

Well, it would appear there is a setting on your phone system that is using 7 already. You'll have to look in system programming to determine which that is, and change it to use a different digit. If users are pressing 7 to get an outside line, then it's a pool code you'll have to change, etc... (not necessarily Pool A) Change that setting to use a different digit, and you can use 7 as the lead digit for your DID's.

I'll check my manuals to see if I can give you a complete list of conflicting settings.

 

[jeremylh]

what would I look for in the hunt group dns

 

[jeremylh]

The problems it's not just 7 it's 3-9. Only 1 and 2 can be used as the starting digits

 

[bwtc]

If I'm reading the original question correctly, it sounds like you are only able to dial 1xx (park), 2xxx (your extensions) or 0 (operator).

If this is the case, your best bet is to renumber your extensions to start with 7 (so 2221 becomes 7221).

OR...

You could go into Lines & set the REC'd digit to be 7221, then map that "line" to extension 2221. Problem with this is it will become a maintenance "nightmare"... it is best to have your DID match the extension.

 

[RikRodgers]

OK, from p367 of the MICS 7.0 install manual...

Tips - A Received number can be from three to seven digits
long. It is programmed under System prgming. The default
length is three for all systems.
A received number cannot be the same as, or be the start digits
of a line pool access code, a destination code, the DISA DN or
the Auto DN.
If you are configuring auto-answer BRI trunks to map to target
lines, the received number should be the same as the
Network DN supplied by your service provider. The call will
be directed to the prime telephone for the incoming line if the
Network DN is not used.


I hope this helps.

 

[March71]

just my two cents worth...

recvd # length on a MICS means the number of digits you will be receiving from telco. it doesn't have anything to do with your phone number.

e.g.
if your did range is from 853-1212 thru 1300, and telco is sending you the last 4 digits (1212, 1213, 1214...) then the recvd dn length should be set to 4.

if telco is sending you the last 3 digits (212, 213, 214...) then the recvd dn length should be set to 3.

also, your existing dns may not match the incoming dids -- because you can correct this through target line programming.

good luck!

 

[HarrisD1200]

Request that the CO "translate" your DNIS digits. I work at a CO, and do it all the time. It's very common for someone with 7260/7279 to request that I send DNIS digits of 2260/2279 for that phone number block. Or pretty much any other DNIS digits are long as it's a pattern of the original phone numbers.

 

[lanstein]

2 problems - one was nailed down by March71 - the poster is trying to say the length is 7260 when the length should be 4. That's problem #1.

Problem #2 is a conflict between the hunt group DNs (by default they start with 7) and the DID numbers. However, bwtc posted the solution to that which is to create target lines.

 

[jeremylh]

The found the problem. I changed the ext to 7260 as the starting ext then it would take the DID's