Dial by name fallback

[scooter4483]

We have dial by first name and dial by last name setup for a customer. If the correct name is dialed(true), it transfers to the extension. If the wrong name or nonexistent name is pressed, it keeps prompting the caller to try again. It stays in that 'dial by name' menu. Is there any way to have a timeout or have the call be transferred to a hunt group if the the wrong name or nonexistent name is depressed? Even if that is not possible, can we have the call go back to the main menu? Currently, we have the 'false' part of the menu connector connected back to the dial by name menu, but does not transfer there.

Thank you!

 

[dphoneguy24]

Record a intro prompt that instructs callers if they can't match a name to press the # key again. Then it will follow your False action. I don't know why they don't changed the canned instructions to say that - like end if "if the name you entered is not found, press the # again for assistance" or something to that affect.

 

[scooter4483]

Thanks!

I informed the customer to record a greeting when prompted how to dial by name that they can press # to return to the main menu(thats where i led the falst statement).