Denial Event 1191 Network Failure

[Vmail]

Definity CM1.2 and CM1.3 Setting up an IP trunk and getting this when dialing across it then a fast busy? Any ideas? H.323 sig group is up and fine. Trunk group is up and fine? Just cannot use the IP trunk.

Thanks.

 

[berniebrown432]

According to the Avaya manual that translates to an ISDN Cause Code 38, Network Out of Order. In SIP that's a 503 or 502. I'm not sure about H.323. Still, it looks like it can't find the far gateway.

OK, a couple of thoughts.

The signal group MAY be up, but you really can't tell unless you are monitoring the IP messages during the attempted call setup. Try using Ethreal or some other message tracing tool to monitor the span. With the message you're getting, I doubt if it's really getting end-to-end. The trunk group will say available only if it's not busied out, because the path is not there until an actual call is set up.

The only time I can remember this happening was when a router or switch wasn't passing the message. It either didn't know about the far end or a table needed refreshed for new information to reach the far end (i.e. old ARP). If this is the case, you will see the outbound message from the originator in a trace, but you will not have any return messages from the far gateway.

I hope this got you somewhere in the right direction.

YMMV

Bernie

 

[Vmail]

Well thanks Bernie....We found that the far end G3 had a router typo on the ip address of the gateway. Changed and all is well....