Customer Options

[alan24]

Hello
I have a customer with a Definty I can't remember the software version off the top of my head but it doesn't have a license file so to it's prior to R10.
I need a couple of QSIG Optional Features (Basic Call Setup and Basic Supplementary Services) turning on, will Avaya still do this?
Many thanks
Alan

 

[Nick44]

unlikley, but there are ways. Really need to know the software level

Speak softly and carry a big switch

 

[alan24]

Just heard back from the customer.
R010i.01.0.032.3
Sorry I thought it was older.
Is there still a way?
Many thanks
Alan

 

[Nick44]

I can't help you with that release, but you may just scrape in with Avaya. Call your Dealer.

Speak softly and carry a big switch

 

[alan24]

Thanks Nick.
Just out of interest at what version would you be able to help?

 

[Nick44]

G3V8

Speak softly and carry a big switch

 

[alan24]

Good to know, thanks again Nick.
Just to let you know I've put a request into our distributor, I'll let you know what happens.

 

[dbmtek]

If its under system parameters customer options you need a high level login like init to change it. When I worked for Lucent we called that the money screen because we couldn't make changes from the craft login, it had to come from Denver tech support.

 

[alan24]

Avaya said no, so an upgrade to CM6 is the only way.