Creating a phantom extension to use for Call Park

[PhoneK]

We have an existing phone system (Prologix R7) that uses (4) phantom extensions, 5901, 5902, 5903, 5904 for Call Park. I need to duplicate this service on another PBX (CM3.1) for the same call park application but cannot figure out how to create a phantom extension. When I do a list extension 5901, it shows "phantom extension".
Can someone guide me on how to create this?

Thanks!

 

[mikeydidit]

Feature Description and
Implementation for
Avaya Communication Manager
555-245-205
Issue 4

Page 110

also known as

Administering Administration Without Hardware (AWOH)

When is the last time you helped someone, just because you were able to?

For the best response to a question, read faq690-6594

 

[varadero1000]

I think the Phantom extensions are configured in the "console parameters" screen and are called common shared extensions. You need to input a "start number" and then a "count number" in the next field, so in your example above you would input 5901 count 4 to give you the 4 phantom extensions to park calls against. Sorry i cant be a bit more specific but i dont have a CM to reference it with at the moment and am working from memory.

 

[AvayaTier3]

visual

display console-parameters                                      Page   2 of   4
                              CONSOLE PARAMETERS

TIMING
  Time Reminder on Hold (sec): 30           Return Call Timeout (sec): 30
  Time in Queue Warning (sec):

  INCOMING CALL REMINDERS
      No Answer Timeout (sec):                         Alerting (sec):
                               Secondary Alert on Held Reminder Calls? y

ABBREVIATED DIALING
     List1:                   List2:                   List3: group    1
             SAC Notification? n

                           COMMON SHARED EXTENSIONS
            Starting Extension: 5901             Count: 5

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[PhoneK]

Thank you for these great tips, now, however, when I want to place a parked call, I was told that I hit the transfer, call park feature (*4 in our FAC)and the extension I want to park the call on - x5901. When I hit the transfer and call park feature, I get 3 beep tones (usually meaning transaction completed successfully) and I cannot enter in the extension that I want to park the call on.
Any ideas?