Coverage

[Bumpo]

Can i add a coverage button to another phone if extension is set up as a voicemail box?

 

[TouchToneTommy]

Can you use "Direct to Voice Mail" to send a message to the mailbox? If so, then yes, just make a Primary Coverage button.

If Direct to Voice Mail fails, can you dial the mailbox number directly from a phone, and have it answer? If so, the you may have been set up as a calling group that overlows to voice mail. In this case, you need to renumber the calling group back to its default, then renumber an adjunct and add it to the voice mail calling group.


If you can not use Direct to Voicemail, and can not call the mailbox directly, then it has been set up in the voice mail as a guest mailbox, either through phone status or class of service. You would change that phone status or class of service to allow transfer, then renumber a adjunct and add it to the voice mail calling group.