CMS Supervisor

[elightsey]

I have an issue with the CMS reporting. I have agents that are assigned to a split skill, but are not showing up any reports. We are trying to Log all the calls that the agent receives and calls out( We just want a total count). When I look up the agent or split skill in the reporting software nothing appears. Is there a step that i'm missing?

 

[Callmaster]

did you activate the mesured: both option in the hunt group form on page 2 ... administered via asa on your pbx ?

With best regards
Callmaster

 

[AvayaTier3]

Hardware platform? Definity / CM software version?
CMS software release?
EAS or non-EAS?
Direct Agent calling for the agent COR (if EAS)?
hunt-group measured: none, both, internal, external?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[elightsey]

Thank you for all the advice. Callmaster I checked my measures for the hunt-group and it was set to none, I changed it to both, and now I can see the agents show up in the reporting software.

Thanks again.

AvayaTier
S8400 / CMS Supervisor 16.0
EAS
Direct Agent Calling for the Agent COR - is set to No (Should it be set to Yes ?)
hunt-group measured: was at none but now set to both.

- Lee