CLID missing digits

[Khosher]

Hi Guys,

Hopefully someone has encountered this and can help me out.

I've got 2 BCM400s V4 fully patched. Both got 1 PRI each, from the same provider.

BCM A: using IP200x series handsets and CLID is fine on both moniter and phones. Example incoming UK calls show 0044xxxxxxxxxx

BCM B: using IP11x0 series handsets. Handsets show only 10 digits of CLID, moniter only shows 10 digits too. Weird thing is on internalional it strips of the first 00 also.
So for example incoming UK calls only show 44xxxxxxxx

I've went through almost every setting I can see in element manager and pretty much everything is duplicated.

Provider has stated that the circuits are identically configure.

Any thoughts ?

 

[snowman50]

Are both companys in the same exchange area.
BT sometimes have different exchanges Axe10 and SystemY or system X.
these work slightly different on call presentation and outgoing call issues such as not allowing the OLI to be sent out.
Check with there NOU

 

[Firebird Scrambler]

From what I remember of my many years with BT, The system Y exchanges that were made by Ericsson always caused a few problems whereas system X exchanges were done by Plessey and they went through a number of parameter changes over the years to allow for network updates to be applied.

It's still quite common for some PABX systems to have their (DASS) ISDN 30 circuits fail to established on one system type, yet the other one (can't remember which one X or Y!) always worked fine after a reboot.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Khosher]

Hi Guys,

Thanks for your thought. We are not a BT customer nor are we in the UK. I was just using the UK as an example. This happens with all international incoming calls. No they are not from the same exchange, they are roughly 50 miles apart. They are the sample provider though. Provider is saying it has to be the BCM as their circuits are identical, no suprise there I suppose.

 

[gberger]

Just a question, are they asigned in the same region in "system" "date and time"?
Just wondering if some programming could be different under different regions.