Hi,
We currently use CE9 and are using Windows AD authentication. Up until now our setup has been working fine. CE9 recognises the groups and everyone has the appropriate access.
Recently however we had to change security rights for a user, which involved removing the user from one AD group and adding them to another.
The change was applied in AD and I followed the usual step of refreshing Windows AD groups in the Crystal Management Console but the users details were not updated in Crystal.
This continued for about 1 week with me refreshing CE nearly every day and still the users details were not updating in CE. Eventually one day the user was updated. I still have no idea what changed for this to happen but I am now experiencing the same problem with another user. It has now been over 2 weeks and still the users details are not updating in CE to reflect the changes in AD.
We are able to add new users to AD groups and CE picks them up without a problem. It only seems to be changes to existing users that causes an issue.
I couldn't find any existing threads which detailed this problem. We also have a support contract with an external company but they have been unable to help.
Has anyone had the same problem?
We currently use CE9 and are using Windows AD authentication. Up until now our setup has been working fine. CE9 recognises the groups and everyone has the appropriate access.
Recently however we had to change security rights for a user, which involved removing the user from one AD group and adding them to another.
The change was applied in AD and I followed the usual step of refreshing Windows AD groups in the Crystal Management Console but the users details were not updated in Crystal.
This continued for about 1 week with me refreshing CE nearly every day and still the users details were not updating in CE. Eventually one day the user was updated. I still have no idea what changed for this to happen but I am now experiencing the same problem with another user. It has now been over 2 weeks and still the users details are not updating in CE to reflect the changes in AD.
We are able to add new users to AD groups and CE picks them up without a problem. It only seems to be changes to existing users that causes an issue.
I couldn't find any existing threads which detailed this problem. We also have a support contract with an external company but they have been unable to help.
Has anyone had the same problem?